David Pence: Allstate Insurance

Good insurance that stands by their word. No problems. Kind and friendly staff that are very knowledgeable. They work to meet your custom needs... Just like you would expect!
Feb 20th, 2024

I was given false information about paying for the insurance reduction course by this office saying that they could apply a discount after I took a reduction course. So instead of shopping for a better rate, I got strung along only to be told they would not adjust my rate for 6 months after paying for the class. That, plus the 4 changes to their rates with no direct outreach to me, caused me to pay a 50% higher premium and I do not have one bad mark on my history. Now I am shopping around and should have been told that they will not update my rate so I would not have wasted over a month paying way more than my proper rate.
Jan 27th, 2024

Angela Watson and David Pence make for a powerhouse team. Highly responsive , knowledgeable, and professional. Great service and the best rates. My one-stop shop for all things insurance!
Jan 23rd, 2024

Ms. Avion Rice a customer service agent is the very best of the best. She is very welcoming, professional and knolegeable. Truly an asset to Alstate. Thank you for handling my claim from the beginning to the end. What I thought was going to be complicated process turnd out to be fairly simple with her help. Thank you again Ms. Rice ...... B Ventura
Dec 31st, 2023

This Allstate partnering agency has no good communication with the Allstate coorperation whatsoever. Pence staff member accidentally put in the wrong number for account for my payments to be withdrawn monthly. Three weeks had passed, I didn't notification nor did Pence agency. I received a notice in the male from my local Tag office stating I had a lapse in car insurance and had to pay a fee. I called Pence agency staff member who assisted me when I first got set up with All State and she tried her best to fix the issue and stated it was on her. Allstate canceled my insurance. I had never in my life of owning a vehicle not have car insurance and I make my payments as a responsible driver. I literally had to find another auto insurance company quickly because I was driving around thinking I have car insurance and DID NOT! This was a worse experience and could have went left for me and family thinking we were covered due to no communication between Pence partnering agency with AllStare. Terrible AllState. But they got their money for my homeowners insurance. I will be working on that soon.
Feb 10th, 2024