Chase Bank

L.P. C _{on Google}

Jan 31st, 2024

Poor customer service. The tellers were friendly but the bankers don't care about customer wait time. I went in to have a document notarized and there was something wrong with the document (my fault). I asked the male banker if I could return the next day at lunch time and he said "sure, two of us will be here that can take care of that". I came the next day during my lunch break, and I was told that he had the day off (he must have known this the day before). I asked for the second person, and they said there was none. I insisted that I was told there was a second and finally they said there is but she is with a client. I said I will wait. The banker was aware that not only me, but another couple was waiting. For 30 minutes I listened to her have personal conversation with her client. I had to get back to work so I approached her to ask her how much longer. She seemed bothered and said 10-15 minutes more. You can't even make an appointment for notary service. Honestly, I think she wanted to wait out the customers waiting so we would just leave.
I have been a Chase customer for 25 years, fortunately, I have had only positive experiences at other branches. This branch was the worst. The bankers should be taught to be mindful of the fact that their working clients already may find it difficult to come in the morning after 9am and before 5pm. If there is a line 30 minutes of casual conversation is unacceptable.