Bell's Cleaners

Marian Kay Cochran _{on Google}

Mar 17th, 2024

Excellent Service. I have been using this cleaner for years, and they are great. I recommend.

William Barnes _{on Google}

Nov 3rd, 2023

Great Service

Grace Van Dyke _{on Google}

Jan 22nd, 2024

They ruined my husbands $1000 custom tuxedo jacket that he wore twice and was in perfect conditionit was worn for our wedding and bridal portraits and was about a year old. I brought it here for cleaning and stated to please please be careful because it is hugely important to us. I should have taken it to my cleaners where we moved from in Tennessee, it would have been that worth it. I brought it back the second I noticed the fabric had been all but melted and was bubbling. This was months later but how often does one wear a tuxedo?? The plastic and receipts were still on it and they took it back without objection to time frame. Their fix months after I brought it back was to spray it with cheap chemicals other dry cleaners (I have googled it and read extensively) say no reputable cleaner would ever use to press the bubbling out of the fabric, but it will come back once it is not hanging on the hanger. This was also done before asking me whether I would be okay with them doing so. I had agreed to drop it off for ownership to look at it, not to have anything done with it and actually asked them not to until talking to me first. Only after the fact when I voiced my dissatisfaction both with their handling of the situation and with the so called fix did they start rambling on about their back-of-ticket policy with regard to timing, and they said the limit to damage is 10x the fee for cleaning, and threatened that I could come get it or they could buy it from me for $70 and it would be theirs. So, if youre ok with that kind of policy being enforced or your items arent worth much, I guess thats fine. Otherwise leave nothing here. I am just sick about the whole thing. Now, due to severe health issues I have suffered in the last several months and the major expenses associated and my inability to work, we are not, and will not for a long time be in a position to replace the jacket. Heartbreaking doesnt begin to cover it. Terrible dry cleaning services, terrible customer service, no integrity. The owner gaslit me about how the jacket was packaged *by his own employees* (which I had nothing to do with) and accused me of lying/just trying to get paid $1000 (I offered to put him in in touch with my tailor and even pay the tailor directly for replacement, so that we would have nothing to do with it /no money ever coming into my hands) and also tried to blame the manufacturer of the fabric which happens to be one of the oldest and most reputable manufacturers of fabric in the United States. Had it been their fault they wouldve happily taken this on recall and remade it. Ownership says they care about customers and customer serviceactions speak louder than words. He also ranted at me about his five star reviews which is a hoot given Yelp says only 2.5 (should have looked closer before I chose a cleaner in town, lesson learned). And he has never apologized or taken any accountability, pure defensiveness and frustration with me. Meanwhile, the tailor who is least at fault in all of this has gone out of his way to help us navigate this horrible situation and been so very kind to me regarding my medical condition. He will be keeping our business and loyalty, but this cleaners absolutely will not. Had the situation been handled better we likely would still be customers, but I do not give my business to people who treat me with disrespect and cannot be trusted. I will be complaining to the BBB. Additionally do not rely on earlier reviews, this owner just bought the business a few years ago (he told me this himself). I would venture to guess theres been some encouragement and incentivizing to leave google reviews as well bc the average rating there is so disparate from Yelp.