Truist

Absolutely horrible service and extremely rude. Avoid this branch as much as possible
Feb 19th, 2024

Dec 9th, 2023

Worse banking experience! Rude and unprofessional. Two times we have been in two hours before closing and have been told they dont have enough time to open a checking account for us. You can change the name of a bank but it doesnt make it a better bank (Sun Trust).
Nov 12th, 2023

Love Katrina and some of the cashiers, but everything there is difficult and unfriendly. I have always had a problem sending wires. This time, the systems were slow. But they were at the counter too. All in all it took me almost 30 minutes to move money due to waiting on systems.
Oct 21st, 2023

I came to this bank over 20 years ago as the Bank Manager was recommended to me. Suntrust always had great customer service. Truist has horrible customer service. One day I tried calling the customer service line and never got through then came to the bank on Ponce in dowtown Decatur, but the manager was no longer there. I had been there less than 30 minutes before and was not allowed to deposit checks that were endorsed. SSA does not acknowledge the law firm as I have a social security disability practice so checks are not written out to the law firm. SSA sends checks that have attorney employees' names on them. A bank teller, who did not understand Iolta accounts, was trying to tell me I could not deposit the checks into my business checking account which has occurring for over 20 years. Then, she told me my employee had to be present to deposit the checks. Imagine the time wasted with 2 attorneys standing there watching a low level employee deposit checks! As a colleague told me, "That is not sustainable." The Manager did nothing to intervene and said it was policy. I have been shopping for a new bank, but I use their payroll company so it involves a major move and time interviewing payroll companies. I have complained to higher level management and now have to go to other Truist locations to deposit my checks as the Manager never contacted me to apologize nor resolve the problem.
Oct 1st, 2023