Hertz Car Rental - Buford - Buford Drive HLE

They are really good and I would do it again but they don't ever answer their phone when emergency calls or when you need anything and if u want to extend . It is very frustrating and upsetting cause you are worried about whatever u are trying to reach them about.
Apr 4th, 2024

They were to pick up car at dealership 3 1/2 weeks ago. No body answers the phone at this location and corporate is just as bad!!! Enterprise rental is far more efficient!!!
Mar 20th, 2024

Tried to exchange a Hertz car from another rental station because if a defect window, however they didn't have any car available
Mar 8th, 2024

I would give the 4125 Buford location a Zero if I could. Rented the manager's special and had no idea what vehicle they were pushing until I arrived. To my surprise it was an electric vehicle. I told the representative I was unfamiliar with electric vehicles, and if I did not like it could I return it. He stated, "Yes!" On the 6th day of rental, I called and advised my return date would be the 8th. The representative I spoke to said "No problem." This electric Chevrolet Bolt was way more expensive to operate than most mid-sized gas vehicle. I was spending $19 a day to keep it charged, and the amount of time wasted waiting. The initial rental agreement was $699 per month. Hertz hit my AmEx for $772 dollars. I called Customer "No" Service, to point out this error. After waiting 10 minutes, I finally got a human. I tried to explain how Hertz charged for the whole month instead of just charging for one week. He continuously talked over me, then I was put on hold. He came back on the phone and talked over me some more. Then I was put back on hold again. After 30 minutes of holding, he hung up on me by transferring my call back to the switchboard. Even the customer "No Service? manager had the personality of a door knob. He could care less about providing excellent customer service and it was heard in his voice. I will never forget how Badly this whole experience made me feel. Hertz, your Customer Service & Billing Manager does not care about your customers. Never, ever, ever renting from this company again. . This was my first time with Hertz and Apparently my last! Enterprise here I come! And the "Response from the Owner" is a joke. I have not heard from anyone as of yet. You should stop replying to your Bad Reviews, and focus more on providing Excellent Customer Service. Stop pretending that you actually care about your Customers, because I have wasted 3 days of my life, that I will never get back, trying to fix a problem you created. Hertz Rental get yourself together!
Feb 18th, 2024

Horrible service. Walked in and no one is at the front desk.
Feb 17th, 2024