Hertz Car Rental - Covington - Highway Northeast

Kurston Smith _{on Google}

Apr 14th, 2020

Absolutely a nightmare to deal with. I had numerous issues from the start. First issue being that I needed to extend my rental so on the day of return, I called to extend it another week at the same rate I was being charged. Instead of extending it, they started charging me $50 a day! I had to have another Hertz manager at another location fix my charges because of the error from these people. When I returned the car, the man (I believe he is the owner) checked out my car, I signed all final paperwork and I left with a total bill amount of $433 (still messed up amount but I was done trying to deal with anyone at this location). Two days after checking the car in, they want to charge me $100 for a cleaning fee. I already left with a final bill, no one said anything to me about a cleaning me and from the inspection that was done - the car was fine. Plus, a cleaning fee? That is what they are supposed to do, they are supposed to clean the car after you get done. It's a rental, its not a personal car. So, I call to discuss why I have the extra charge and the older lady was SO incredibly rude, not at all helpful, and just plain nasty. She told me that they are charging $100 for cleaning but yet, again, I left with a FINAL BILL. I will be reporting this location and speaking to management because it is not right to tack on extra charges after I had already left with a FINAL BILL. DO NOT RENT FROM THIS PLACE! THE PEOPLE ARE RUDE, DISHONEST, AND UNPROFESSIONAL. Save yourself the trouble, I wish I had.

Marie k _{on Google}

Mar 12th, 2020

HORRIBLE experience. I will NEVER rent from them again! Picked up the car on Saturday and was told to make sure I return before noon the following Saturday. Show up just before 9am to return the car. No one is there, door locked. Wait until 9:30. No one shows. Call the number, no answer. Call the 800 number, wait on hold FORTY TWO minutes before getting someone who tells me, "they opened at 8". I politely explain that I'm in the parking lot and the door is locked and all the lights are off. She calls, big surprise, no answer. She says to leave the keys in the dropbox. I do. Today I get the receipt and I was charged THREE extra days. Saying I didnt return the car until Tuesday! Along with a $200 smoking fee! I do not smoke and no one was in the car! Upon calling customer service I was told there was nothing they could do because they smelled smoke in the car! Be VERY wary of this location as they will make up BOGUS "smoking" charges and then say there is no fighting it and you have to pay the $200 cleaning fee! Check your receipt very carefully as they will stick you with all sorts of fees!