Wilson's Garden Of Hope Play Therapy & Counseling Center

Jul 18th, 2022

I completely agree with the bad reviews in reference to the office and how unprofessional they are. It took forever to get responses from them regarding my situation. They are very uncaring in their tone and responses, and do not care about anything but getting your money. Once they receive your money, even though the insurance company clearly states on the statements that your copay should be $0, they give you the run around to refund your money. I am still waiting for all of my refunds and now they came up with a bogus story to keep from refunding me all of it. Do not waste your time with this place. They do not care about how they speak to you. Awful customer service!
Oct 26th, 2021

Waste of time. I waited more than a month for the appt and was charged a large in-take fee and was told I would work with the main therapist after the office made an error. My son was placed with two different interns who quit after less than two appts. I was told by the interns "they had differences with the provider". Super disappointed with this office. Update: I received an email from the practice after I completed this review that I was difficult to collaborate with because of appointment availability. They said I should be more willing to collaborate. Also, they noted that the therapists were not interns. Also, I was told in advance that scheduling could be challenging and I was told in advance that I would have to wait for a therapist for their office. I understand this is a practice working on building their clientele. This review was meant to state that 2 therapists quit in a short duration of time and I would not recommend this practice.
May 30th, 2023

I would leave a 0 if I could. Just wasted my time & my daughters since I had to get her out of class which is 45 mins from this office. My daughter has been waiting on this appointment for 2 months. We finally get here and shes not even on the client list for the therapist. Along with I never received intake paper work so they said she couldnt be seen without it but also dont have an in office printer to fill out the paperwork. And need supervisor approval to mail paperwork out which is insane. But she couldnt been seen anyways since they never had her on the therapist client list. They expect me to wait until JANUARY for another appointment. No thanks. The office is also hard to find with no signs or any business description available. Very unorganized. Very unprofessional. Complete waste of time and I was referred by the owner.
Sep 21st, 2022

They helped my kids with grief and offered evening appointments. Super nice therapists on staff.
May 2nd, 2021