The UPS Store

DONT BRING ALOT OF PACKAGES HERE!!! I sold a couple of things online and made maybe like 20 small packages already with labels, and that white lady had the biggest fit of her life. She said that she could not handle it and that the store was too small for my packages. She is OUT OF HER MIND its the UPS Store. Fire that lady tomorrow. She probably just wants a stimulus check or unemployment so she doesnt have to work.
Apr 6th, 2024

Every time I go there I am greeted with friendly helpful staff. They offer suggestions on safe packaging, design, graphics and Amazon returns. Computer use available but no WiFi.
Feb 3rd, 2024

I received great customer service, but charging for tape is ridiculous to me. Must be a new company policy to get more money out of customers.
Jan 26th, 2024

charge to tape your box closed. If you want to do it yourself you have to pay even more to buy their tape
Dec 29th, 2023

I am writing to express my profound dissatisfaction with the customer service I received at this store located at 3631 Chamblee Tucker Rd Ste A, Atlanta, GA 30341, particularly from an employee named Becky. My ordeal began with a simple package shipment on November 29, destined for Athens, GA, with an anticipated delivery date of November 30. Unfortunately, a series of mishaps and miscommunications transformed this straightforward process into a frustrating and time-consuming ordeal. The package, meant for my son, arrived at the Bogart, GA facility on November 30 and remained there until December 6, when it was labeled as delayed. I was advised by UPS customer service to contact the originating store for a trace on the package. Thankfully, Peter from your store was extremely helpful and promptly initiated the necessary steps. An updated delivery date of December 13 was provided, but as my son was scheduled to return home for the Holidays that day (he's a student at UGA), I sought to place a hold on the package for pickup. This is where my encounter with Becky took a distressing turn. She not only refused to assist me in placing a hold on the package but also displayed a level of rudeness that I have never before encountered in a customer service setting. She repeatedly interrupted me, refused to listen to my explanation, and claimed she was too busy to help. It was only after persistent efforts on my part that she reluctantly took down my details for a follow-up. Her call later that night informed me of a hold placed for December 14, which was unhelpful given my son's travel schedule. When I inquired about returning the package to the sender, her response was not only uncooperative but also insinuating that I was at fault for choosing a 3-5 day delivery option, despite the package being delayed and lost due to no fault of my own. Further, she was mentioning I'm making things up and she can't help. The entire experience has been exasperating and has significantly diminished my trust in this store. Becky's conduct was unprofessional, lacking in empathy, and contrary to the standards of customer service one would expect. It is disheartening to note that her attitude overshadowed the outstanding service provided by Peter earlier.
Dec 21st, 2023