Public Storage

Ms. Jackie is always so nice! I know this property has had issues in the past but she has gotten it back on track!
Mar 24th, 2024

Excellent facility. Jacqueline is amazing. Very personable and professional. Great customer service and clean facility. Thank you!
Feb 4th, 2024

Jan 11th, 2024

Nov 22nd, 2023

I went to rent a space at this facility. (Public Storage 1506 Howell Mill Rd.) The manager Jacqueline assisted me in proceeding to acquire a storage unit. Jacqueline understood I was very interested in knowing what the costs of the storage unit I was considering were. We spoke about the cost for easily ten minutes. Jacqueline even made me aware rates could possibly increase every six months. I didnt have to have the space at the time I entered the facility and I made Jacqueline aware of this fact. Jacqueline demonstrated extremely unethical\dirty business practices when dealing with me. We go over the numbers and I decide to go ahead and purchase a space. The literal second I swipe my card Jacqueline puts her head down in shame and says, And there is a $29.00 non refundable fee. I looked at her in shock. $29.00 is not much money but what shocked and disgusted me was we spent easily ten minutes going over what I thought were all the costs for the unit and this unethical being kept that information from me. Literally the second I swiped my card she then says, Slyly trying to make her voice sound like everything was simply routine when she knew she had done me dirty, And there is a non refundable $29.00 fee. I immediately stated, Why didnt you tell me this when we were discussing the costs??? You kept this from me. Jacqueline simply kept her head down and stated numerous times, The fee is non refundable. The fee is non refundable. I never asked her if the fee was refundable. I asked her why she didnt tell me about this non refundable fee when we were discussing the cost of the unit. Jacqueline knew she had conned me so she simply wouldnt answer the question. She just kept saying, The fee is no refundable. The fee is non refundable with her head down because she was being exposed for the dirty deed she had performed. I told her had I been made aware of this non refundable fee prior to swiping my card I still would have done so. The money wasnt the issue. The issue is Jacqueline demonstrated dirty ethics. Jacqueline wanted to make sure the deal went through in order to keep her numbers up so she simply neglected to tell me about this non refundable fee because she thought I possibly might wait to rent the space at a later time. Jacquelines dirty ethics continued however after this misdeed. At Public Storage the managers are supposed to inform the customers one can either buy one of their locks or use their own. I had my own lock which I had planned to use. Jacqueline never followed Public Storage policy by making me aware I can use my own lock rather she simply charged my credit card a lock fee in order to make an even bigger sale for the company which makes her look good. Only after I had made my payment did she then tell me about the lock fee to which I then told her I have my own lock which warranted a refund of this fee. Jacquelines ethics are poor. Her behavior was extremely dirty and calculated. I tried to move past her dirty ethics and keep the storage unit but decided the next day I simply couldnt. I then canceled the storage arrangement and took my belongings out. I couldnt be reminded of Jacquelines dirty ethics every time I visit the space. I had planned to keep my belongings in storage for at least 7 years however I could never do this knowing how dirty Jacqueline had treated me when signing me up. Lastly, she rushed me through the signing of the contract in which the hidden non refundable fee was present so I wouldnt see it. Jacquelines ethics in my dealing with her were extremely dirty. I would never rent at this location because of the manager Jacquelines poor ethics. I would stay away from this place so long as the mentioned manager is in place. Jacquelines ethics in my dealing with her were very dirty. Extremely dirty.
Feb 6th, 2024