Public Storage

Timothy _{on Google}

Mar 7th, 2024

Demarius was really great I couldn't get payment to go through online he took care of everything very nice young man

chelcie Hewitt _{on Google}

Feb 4th, 2024

They NEVER Answer the phone, and my unit molded

L. Lewis _{on Google}

Dec 3rd, 2023

This location never ever answers the phone. Staff is nice once you reach them but thats very hard to do. Also, break ins happen frequently. The insurance that is purchased through the facility (orange door) is unreliable, doesnt answer the phone or return emails. I lost $5k worth of valuables from my storage being broken into and my claim was never processed and Im now a year post the claim being made.

A'rel Boies _{on Google}

Nov 24th, 2023

If I could give less than one star I would. This location leaves a lot to be desired in terms of customer service and overall experience. After paying close to $300 a month to store at this location from June to October, I waited almost 2 hours for someone to assist me on the day that I moved out only to find just about all of my items mildewed and molded to the point where the movers alerted me that they cannot in good conscious continue to transport my items. It was disappointing to say the least, and to make matters worse, the young lady that I had to basically beg to assist me, was less than concerned that my items had been damaged. She passed me a brochure and took down some notes and told me to leave my items at the dumpster. I asked if there was anything else that I needed to do and she said all I needed to do was provide pictures and submit my claim since I had been paying for the insurance. Three days later, I received an email that I was being charged a $500 abandoned goods fee and upon reaching out to the insurance company, I was told I would only receive $250 worth of compensation for my entire storage locker of items unless I can prove that the building allowed water to enter. They suggested I go back to the storage building and look for where I can take pictures to show this, literally doing a claims adjusters job for them. Im still in the middle of this issue, so Ill be back to update once its been handled but to say that this is less than acceptable and extremely frustrating is a severe understatement. Ive been moving all my life with the military and have stored with Public Storage before. But Atlanta really does take the cake when it comes to franchises being less than what they should be. I really expected better from from Public Storage.

Katie _{on Google}

Oct 25th, 2023

I really am impressed with this storage unit location! I highly recommend it to anyone looking for storage. Samuel was such a pleasure to work with and he made my day with his customer service and politeness. I had an AWFUL experience with the other Public Storage at 4300 Peachtree Road NE (I highly recommend everyone stay away from that particular location). But thanks to Samuel, he made the move as easy as 1,2,3. I appreciate him taking the time to show me the unit and the facility and for giving me all of the information right upfront. I also was really happy that there was an actual representative at this location versus the 4300 location. Overall, Samuel rocks and is great at his job and this location is much cleaner and well kept versus 4300 Peachtree Road NE. Im a happy customer now thanks to him!!