All My Sons Moving & Storage Atlanta

I was quite happy with my recent move experience with All My Sons in Georgia. Prior to the move, I consulted with their estimator by video call, which was quite easy and efficient. On the move day, a crew of four, led by Quentin Smith, arrived in the morning to pack up the furniture from our 4-bedroom home and load everything into a large truck. We drove more than an hour to reach the new house, then the crew moved everything into place and reassembled the beds. The crew worked very hard to ensure that all the work was completed in a single day. One member of the crew (whose name I have unfortunately forgotten) was especially attentive to our needs, which we certainly appreciated. The final weight and price was almost exactly what the estimator had calculated. I would be happy to work with All My Sons again.
Apr 9th, 2024

After a lot of research, we decided to hire AMS for our moving between Greer SC and Kennesaw GA, as they had a great presentation about the whole process and how carefully things would be tagged, packed and transported. However the whole process was poorly conducted, to say the least: The team who actually executed loading and unloading on the trucks were hard-workers and stayed until late night to finish the work, which was not possible, and they had to return on the next day to load the remaining items (after two trucks already loaded). The checking and inventorying processes that were promised during the first visit by their sales representative, were not delivered, as tags for every single item, checklist for all our things and scanning upon delivery at the new house did not work as planned, at all. The team started tagging our furniture but gave up on it halfway through the process, as they were running very late and did not have enough tags anyway. It was also explained to me during the initial visit and walk-through, again with the sales representative, that their teams were professionals trained in how to pack and unpack every single item, which was not demonstrated by when the actual loading and unloading happened. Many items were poorly organized in the trucks and damaged (see some of the pictures attached). Simple things, like boxes for TVs, which we had ordered, were simply not planned by the loading team and they had to improvise with other boxes. In summary, the overall planning process was very poor and unprofessional. Two trucks were not enough to conduct the whole moving and in one of the pictures you can see how our remaining items were loaded into the U-Haul truck we brought to pick them up, as they were stored because there was not enough space in the two originally planned trucks. The timing allowed for the loading and unloading teams to tag, scan and pack everything was clearly not sufficient, as the team abandoned tagging and scanning after half of the first day, as they were running way behind on the schedule to get it all loaded. I would like to make it very clear that my frustration resides mainly on the terrible and poor planning delivered with our moving. We did a lot of research before hiring All My Sons and they were expected to provide the lowest level of headache, given how you present yourself and sell your services. However, it was by far not what we were presented with and I could caution anyone hiring AMS services to look for an alternative or stress every single detail with them. Afterwards, when I submitted the the warranty claim (which I only signed for the standard warranty), the team responsible for the claim did not want to address the fact that their portion of the contract was not delivered, which really feels like you fell into a scam (quality packing and transporting, tagging and inventorying all items, poor planning of the amount of trucks and hours needed to load and unload) and only offered less than a third of the claimed value. In the end, we would definitely not recommend AMS, mainly because they sell one level of quality and deliver something very different.
Apr 3rd, 2024

My quote for a large house was for 5 movers and a truck. The "truck" part of the quote was accurate, and 5 people in their shirts did show up. I have never seen lazier workers. They walked incredibly slow, played with their phones, and they'd keep disappearing into a room pretending to disassemble furniture, but were actually just sitting. I caught one of them just sitting in my chair looking at his phone. They attempted to leave with the furniture still wrapped and disassembled. When I got onto them about it, they started arguing with each other whose fault that was. This was a terrible moving experience! Oh, did I mention because of their slow and lazy work ethic, I got charged for another two hours? I will be pursuing a partial refund.
Mar 27th, 2024

If you MUST use All My Sons, I highly recommend requesting an official estimate so that you can review the numbers, and have proof of what was promised when they later tack on costs. I never got an estimate via email (only through links shared via SMS which are less reliable) which I later regretted. Over my phone conversations I had discussed a 2-hour minimum for the move, and a 1-hour minimum for the travel time and I had scheduled the move for a Saturday. The day before my move I learn that there is a 3-hour minimum for the move (plus a 1 hour minimum for the travel) for certain days, including Saturday. If you are getting an estimate, make sure it is taking into account the date of your move. The verbal estimate that was given to me did not take this into account. My move was their second scheduled move of the day. They had told me they do not know how long the first move will take, and that I just need to monitor my phone - they will call me when they are 30 minutes out from reaching my place. At 3:19pm, after I spent the morning taping essentials into boxes, I get a call from All My Sons telling me that the first move is taking longer than expected and they have to cancel completely for that day. They offered to give me the early morning Monday slot (as they are closed this Sunday) but I declined because (1) that is short notice to take off of work and also (2) I hate them now and am using another moving company. My time was wasted and I am just lucky my landlord is flexible with me moving things out late. So if you MUST use All My Sons, try to get the first slot of the day because they don't seem to have back-up plans if the first move runs over time. Or don't schedule on the last open day of the month in case you need to vacate your place on time.
Mar 27th, 2024

This is a scam company. They will show up hours late, triple your quoted price, add unexpected charges and still break everything you own. All while being rude. They are liars and scammers. I wish I had read yelp reviews. Those reviews are the accurate ones. Again, call another company. This one is trash.
Mar 26th, 2024