Dunkin'

The Dunkin Store#:306008, 4040 Peachtree Rd, NE Atlanta, GA 30319 sometimes I know that people don't like taking out the time to do the survey for getting the free classic donut, it only take a minute to do, l love coffee but also I love donut to, & taking that time to get something special feel good to me, so the next time u c the survey go online & do it
May 3rd, 2022

Apr 1st, 2022

Where do I begin. So I went there earlier in the day and I ordered a dozen assorted donuts,Macchiato, sandwich, 3 box of munchies When I made it home the donuts wasnt fresh, the glazed donuts was hard and the glaze was falling off the donut. Then the Macchiato had espresso grinds in it and it tasted bitter. So I went back down the street from my house and brought them back a few hours later because I had something important to take care at home. When I brought them back I asked the gentleman when where these donuts made he replied and said All our products was made this morning at 5Am. 5Am?????? Are u kidding me?? How can you guys serve old donuts thats been sitting there since 5AM??? Mind u its 7pm. I am a loyal customer been coming to this location for years and get served old products is UNBELIEVABLE!!!!
Apr 15th, 2022

Ordered a frozen drink through the mobile app and went to the drive-thru that had a line almost to the street. I was in line for 25 minutes, finally approached the intercom and let them know about my mobile order. They tell me to pull forward. I wait another 5 minutes at the window before the guy comes out asking what I ordered then quickly saying they don't have frozen drinks. So, why am I still able to order it online? I asked to cancel then he told me that he don't know how to cancel mobile orders and to come back tomorrow to speak with a manager. Why wasn't a manager there now? He asked me if I wanted to sub my frozen drink for an iced coffee and sure I guess since I've waiting this long now with no guarantees I'll get my money back. No apologies from him. Just handed the drink over and left to do whatever. I've always avoided this location for similar issues but was giving it another chance. Never again. I'll drive a couple minutes down the road to Starbucks next time. Ended up overpaying for a drink I didn't want because of this incompetence.
Apr 3rd, 2022

PLEASE READ THE OTHER REVIEWS!! BEING RUDE IS THIS LOCATIONS REGULAR OCCURANCE. The manager, Ariseli, was extremely rude to me and I made sure to call cooperate to complain about here poor customer service. I entered into dining area at 7 a.m. on March 4th and was rudely told by said manager to leave. She quickly walked from behind the counter and ESCORTED me out of the building RUDELY and ABRUPTLY saying "NO ONE CAN COME INSIDE, GO AROUND TO THE DRIVE THRU". Her tone was very DISMISSIVE as she RUSHED ME OUT. I felt very disrespected and knew she could've expressed this in a different way. I went around to the drive thru just to get her name and supervisors information to complain about her rude poor customer service. One of the employees shooshed me like a child as I was explaining the situation to her and requesting the supervisor/owners contact information. This employees condescending behavior was uncalled for as well. I asked to speak with the manager directly and was greeted by the same rude person named Ariseli, who rushed me out 10 minutes prior. I expressed to Ariseli that I had no idea customers weren't allowed inside access and the door should've been locked to avoid confusion for customers. I expressed to Ariseli that I did not deserve her rude treatment. She instructed her other employees to speak with me instead of dealing with me directly. She again was very snappy as she explained to me that customers weren't allowed inside and she was sorry that the door was left open, leading me to believe that is was ok to come inside. I asked for her supervisors name and number again, she said NO and she was too busy to address this issue. I told her I would wait and she said she would call the cops. I called Dunken Donuts Cooperate, the BBB and the Federal Trade Commission to file a complaint. All of this should've been handled differently with the customer being dealt with accordingly, not the manager being combative and threatening to call the authorities. I remained respectful through out the entire process as Ariseli continued to be rude. Dunken Donuts, if this is how you deal with your customers, I see this place being shut down very quickly. PLEASE DO NOT DINE HERE IF YOU VALUE CUSTOMER SERVICE AND WISH TO BE RESPECTED. THIS ESTABLISHMENT FAILED TO PROVIDE THE MINIMUM.
Mar 29th, 2022