Verizon

Grace D _{on Google}

Mar 23rd, 2024

So I switched from T-mobile last September to Verizon. All my 6 lines because of network issues.
I have insurance with them I purchased screw protecters from them. They told me I can get it replaced and I requested a replacement screen from zagg. Apparently they lied. I have been to two Verizon stores, camp creek and Fayetteville and they all telling me a story. Camp creek said $25 to replaced because they are independent store so i have to take it to the corporate store, so I drive to Fayetteville and the are telling me is $29.99 to replaced it at the corporate store

Fred Kelley _{on Google}

Mar 7th, 2024

Personnel at this location were extremely helpful and showed great kindness to my elderly mother. She needed help returning a phone. The woman at the store who assisted her called me to verify details of what was going on, then helped my mother prepare a return label and package up the phone to be returned to Verizon's corporate return location.
I'm grateful for her patience and understanding. It's good to know people like this still exist.

Tony Tran _{on Google}

Jan 19th, 2024

Poor customer service, hostile, rude, and not helpful. Do yourself a favor and stop using Verizon.

Alex _{on Google}

Jan 5th, 2024

I came in to return equipment as told by the 1-800 customer service rep. After waiting 20 minutes in an empty store for an associate who told me that they had to create a shipping label and then I had to go to FedEx, I gave up and left. I was a disregarded unimportant customer.

Blair Valentino _{on Google}

Nov 30th, 2023

Trinity helped me when I went in asking about phone plans and internet bundles. She was transparent and patient with me. I would recommend anyone looking for help ask for her.