Bank of America (with Drive-thru ATM)

The black lady in the skinny Hispanic looking guy are always rude at this location. They need to learn better customer service skills. They are always either busy having conversations amongst themselves or they dont greet you and dont think you when youre leaving.
Feb 7th, 2024

I came in to help my husband. Anyways, they were able to halfway help me. Once I went down the steps it was hard to think about my husbands problems. What I really want to know is the story behind this building. It looks like a hobbit house. Who was this architect? I love the water feature in the lobby and the lair-like feel. This branch needs to host DnD and get some of that nerd money. They need to clean up the stone a bit and do some overall tidying. The architecture was 10/10!
Oct 31st, 2023

I want to give a sincere thank you to Bank of America manager Vashon S. He was very professional and knowledgeable in assisting me to wire a transfer in timely manner. Overall, great experience!
Oct 24th, 2023

This morning I went to Bank of America to cash a check into one of my accounts and was told that it would be deposited tomorrow morning with certainty and without falter by one of the employees, only to find out that there is a hold on my check until AUGUST 8TH!!!! The employees are not well equipped to competently convey information to customers. Terrible.
Jul 13th, 2023

Dear Bank of America, I am writing to express my disappointment with the discriminatory behavior I was subjected to during my recent visit to one of your branches. I came to the branch 6/30/2023 to inquire about Bank of America's community giving, but was met with rude and unprofessional behavior from the branch manager, Vashon L. Saulter. (4492 Roswell Road) I was taken aback by the way Vashon spoke to me and treated me throughout our conversation. I felt that I was being discriminated against and that my questions were not being taken seriously. As a 18 year customer of Bank of America, I expect to be treated with respect and professionalism at all times. I hope that Bank of America takes this matter seriously and takes steps to ensure that all customers are treated with respect and dignity. Discrimination has no place in our society, and it should not be tolerated in any form. Thank you for your attention to this matter. Sincerely, The Donovan
Jun 27th, 2023