Pirch Atlanta

In my opinion, this store is your worst nightmare. STAY AWAY. I bought a panel ready Jenn Aire refrigerator with a freezer now ices over. It is new and was very expensive. They have been to our house three times. We still have the problem and they have refused to replace it. You will do better with Sewell Brothers or some other reputable store. I would not go near these folks.
Jan 13th, 2018

Update: The store manager Anthony Montoya has reached out, and has agreed to cover the marble repair and raise the stove hood. We are in the process now, and I do appreciate Mr. Montoya taking lead in the resolution of this matter. As others have described, this store gives you customer NO service. Once they have your money, it's impossible to get a hold of somebody. We had a hood installed, and the service people had directions to install 30" off the top of the stove. Because of an outlet in back, which their service person could have just removed and hardwired into, they took the hood down 3 inches. It is now too short for us to use. Even their service manager came out and said it was hung too low, and they must have moved off the discussed 30" off the cook top due to the outlet. The service crew made the decision to lower it, and drill holes into expensive marble without a conversation with my husband.
Jan 11th, 2018

Look here buy somewhere else. Hideous customer service. Bought an expensive dishwasher, cooktop and microwave. Paid a lot of money for the install. The dishwasher was installed tilted back so there was a 2 inch difference at the top vs the bottom. When the cabinet guys tried to install the dishwasher panel couldn't put it on. I called the store to get the installer back out and fix it and they said they would send him back out for another $200. What??? they install it wrong and I have to pay another $200 to get them back out to fix their mistake. Go somewhere else.
Sep 30th, 2017

Had a great experience at Pirch. They were recommended by my contractor, and were extremely knowledgable and patient as I worked through decisions on new kitchen renovations.
Aug 24th, 2017

I went on a tour of Pirch awhile ago and loved their mission around customer service and experience. I was super excited to bring my husband back today and we were very ready to purchase a shower head at the very least. We came from the gym and maybe didn't look like we were worth talking to, but we walked past two people before anyone acknowledged us. When someone did, the lady was pretty condescending, not very helpful, and told us to go to Home Depot even though Pirch certainly has what we were looking for. She didn't even try. We did not spend any money here and will not be going back. I was very disappointed in the experience and it was exactly opposite of what they say they value.
Jul 4th, 2017