The Preserve Townhome Apartments

Apartment is good size but trash is always over flowing and parking is bad with most buildings. Maintenance crew is slow to respond. At time of move out without any reason noted did not return deposit. Every time I called was referred to somebody not available. Stay away.
Feb 21st, 2024

Lived here for several months now. There were some hiccups at first, due to an unplanned change in personnel, but since then we haven't had any issues. Just put in a service request yesterday for a non-urgent problem and it has already been fixed. Communication has been quite good, especially given there is not on site management. The location is very convenient.
Oct 31st, 2023

Management is poor. Lack empathy for costumers. Take forever to get in touch with you, and when they do theyre hateful and seem as if theyre trying to prove some point. Overall poor experience.
May 26th, 2023

I mostly enjoyed living at the preserve for the last five years. We moved for a job. It was better when tribridge didnt own it, and we had sky water realty. Tribridge tries to manage from out of town in Atlanta, and so its hard to get things repaired in the most timely manner. Also, they increased rent for everyone ranging from a couple hundred to more than five hundred a month depending on the unit. They also added a monthly pet fee when we already paid a flat pet deposit under sky water. These reasons caused a lot of people to move out and go elsewhere. Otherwise, I really enjoyed the location, the pool, our neighbors, and lawn care. They dont breed discriminate either. The bedrooms are large with built in full bathrooms and walk in closets which I miss a lot. The parking was never a problem for me as the unit comes with a one car garage and parking on the street that never gets full. Overall, its a nice 2 bed, 2.5 bath townhome complex but its getting pricey and no longer locally managed.
Aug 28th, 2023

My son put in an application for a townhouse, paid a $250 fee, and never heard anything again. Emailed and left messages for management regularly for almost two weeks, I spoke with someone in Tribridge Management Office in Atlanta, which wasnt easy to do. She promised a call from a manager, never got one. After another week of calling and emailing, got the same lady on the phone who said there was no manager for that community and she would escalate to a regional manager. That was several days ago. No call. Application still processing. Also, incidentally, for a different unit, not the one he wanted, which we tried to tell them (it was a system error when he submitted application). My son had no choice but to rent a different place. Now trying to get his $250 back. Will have to dispute with credit card company. I cant imagine what people who live here do if they have to reach someone - what if your water heater floods? This is the same phone number for maintenance requests, the one nobody answers. I would advise any potential renter to steer clear of this poorly managed community.
Jul 23rd, 2023