Talbots

Dec 31st, 2023

Mary and all the ladies ate so helpful, giving truthful opinions and solid advice, helping find what customers are needing and looking for! A real store with real professional help.
Dec 17th, 2023

This place. I come in here with a resolution not to buy and they always have a piece I want to add to my wardrobe ! LOL!!
Jul 22nd, 2023

I came into the Northpoint mall store today to return some clothing. I had a brief look around, tried some clothes on before going to the counter to get my return processed. There were two assistants there, one helping a customer on the phone, and another doing something with some clothing. (no problem). I went through to the petite section and there was no-one at that counter, so I returned to the main one (no problem). Several key issues that led to this customer getting angry which was announced loudly to everyone who could hear. 1. The woman dealing with some clothing at the counter, told me she said she would be with me in a few mintutes (no problem). When she finished she said again she would be with me in a minute and would be right back; she wasnt and didnt. 2. I wait some more, and still no-one comes to the counter. I spot another employee who is tidying racks of clothing, and she comes over, suggest I go to the petite section counter, and although there is now someone there, she is dealing with another customer, so I start waiting (no problem). 3. The other employee who suggested I went there came to me and said she will help me at the main counter (again, no problem). However, the store was getting busy and so she walks off to the other side of the store and doesnt come back (starting to be a problem). 4. Meanwhile the other assistant who went off first, returns to the counter area, and starts helping another customer (now certainly a problem). 5. At this point, I asked loudly if someone was actually going to serve me, because it didnt feel as if anyone was. At this point, another employee who Id seen briefly when I entered the store, came back, grumbling that the other person should have helped me (just increases my overall lack of satisfaction with this visit - a problem). I love Talbots clothing, but the in-store shopping experience is less than satisfying, which is a strong factor in why I prefer to shop online.
Apr 10th, 2023

I came to this location from Tucker with my mother because she loves this store. We were not greeted at all! If I was a secret shopper, they would have failed. I will not be back!!
Nov 20th, 2022