Journeys Kidz

Great customer service overall from the whole journeys team the Co manager has great customer service greets you and make sure everything is ok with you and your order i had a great overall shopping experience!
Aug 13th, 2023

I had a very bad customer experience at Journeys Kidz, North Point Mall. Last week my father and I went to the store, looking for a new pair of converse. A few days after the order, we started to notice that the quality of the shoe was bad and was falling apart. The border of the shoe was not glued on properly and the color was fading. I did not expect this from a shoe worth $70. I had only used the shoes 3 times, and only for walking. A week later we went back to the store to try and exchange it for a new pair. On our arrival we were treated rudely by the manager for even asking for an exchange. She asked us to call the customer care. We stepped out of the store and were discussing the issue with the customer care, who seemed ok with exchanging the shoes. She suddenly called us a disturbance and reported us to security, without any provocation from us. Although the security understood the problem and did nothing about it, it left us feeling horrible! I do not recommend purchasing shoes from Journeys Kidz. The customer service at the store by "the manager" is terrible.
May 3rd, 2023

Pretty awful experience. Very little help purchasing. The shoes fell apart after first wear. Tried to take back to the store and was yelled at by the woman working there. Tried to go through their customer service department. That was an unpleasant experience and took multiple follow ups and still trying to get everything resolved. Will never shop with the company again.
Mar 6th, 2023

Feb 20th, 2023

My 13 year old kid and her dad went into this store this evening to try on some shoes to get a feel for what she wants for Christmas. She hit a growth spurt recently so we are unsure exactly what size she wears. The plan was for him to find out which shoe and which size and I would go behind them and buy them. My family was not greeted upon arrival. They asked to try on a pair of shoes and the women behind the corner ROLLED THEIR EYES AT THEM and made a newer girl go by herself to grab them. My daughter wasnt satisfied so asked for another pair to try on. The manager came out of the back room and said they would not pull any more items unless they are going to purchase them Seriously? She was apparently super combative and would not provide her name. Terrible experience. We planned on buying 3 pairs of shoes from Journeys Kidz this Christmas. We will make our purchases elsewhere.
Jan 21st, 2023