Southland Children's Dentistry of Albany

From the moment I walked in the place was inviting and calming The staff was above and beyond friendly.Dr Fields and staff explained everything to me, and my three year old as they were cleaning her cavities out. She was so comfortable and calm they were able to do everything in office using laughing gas without having to take her to hospital and use anesthesia to put her to sleep I was very pleased . I would definitely recommend them to anyone with small kids. It was way worth the drive.
Apr 9th, 2024

We had our sons first appointment today. Hes 1 and a half and I was so nervous and worried he was going to freak out and it was going to turn into a whole scene. I thankfully was wrong, everyone was so nice and so patient with him. They werent trying to force him to do anything and they took their time to make him comfortable. He eventually warmed up to them and let them brush and floss and everything. He got a little care kit with a toy car and a balloon. He was so excited. I couldnt be anymore happy with our experience.
Apr 2nd, 2024

Ill give them a 1 star. The dental hygienist are very sweet. And we loved Dr. Fields. But Dr. Sellers is a hard rude man. I dont know why he even works with children. This office creates strict rules I have never seen at any doctor offices.. even the super nice and rich ones in Atlanta. They are always booked up. So if you get a cleaning done, they will schedule you up to 6 months out for any fillings which can get so much worse at that point. And turn into needing caps or pullings. You have 3 cancellations in like a 1 year time frame. If its more than that they will cancel you as patients. Its if you dont cancel 2 days before your appointment. If you do cancel they will charge you like a $65 fee. They will wave that fee if you bring in a doctors note. But only if that doctors note is for the exact date of your appointment. Not even a day later. Not even if you send in the doctors not stating of a fever.. They also have a new rule. If you are late a certain amount of times. Maybe in 1 year? I still havent even found out how many times it is. Even if they supposedly have a Grace period up to 10 mins late. They will also cancel you as patients. Even if your children have already been waiting 6 months to have work done on their teeth.. I think bc of how many patients they have that go to this clinic. They have started to believe they are royalty, meaning they dont give a crap about their patients health. I have 4 kids. 9, 6, 4, and 3. And I have had many times Ive come in and had to fight just to continue to get our already planned work done on my kids. When you already wait that long to get fillings done, and they frighten you with canceling you as a patient. You dont have time to find another dentist office that fast, especially for 4 kids. The staff members I have talked with are all robotic with their responses. They have no kindness, no grace, and no concern for your childrens teeth. I have even talked with Dr. Sellers. Who I believe is the one responsible for all the rules and unkindness. This clinic should feel so guilty. When my kids would come in so happy and full of joy just to be there. They didnt care to get to know them or talk with them about their teeth. Like a real doctor dentist should. People have so many other things going on in their lives. Like children who actually need serious surgeries done. A dentist office shouldnt be this serious. Especially if you already good patients who keep up with cleanings and daily hygiene. My kids loved coming here especially seeing Dr. Fields. And getting to watch their tvs above them. But its not worth the stress I have to go through for this clinic. I would rather drive hours away to a professional and kind clinic who is mainly concerned about your teeth.
Mar 24th, 2024

My daughter has been going here for a few years. The staff is always friendly and welcoming. My daughter is autistic and they are so very patient and loving with her. However, today I would like to praise their OR coordinator for being so kind over the phone and helpful. Mrs.Kimberly, (I believe is her name) was just doing her job but somehow made me feel heard and that she cared about my individual issue. I know that has to be hard considering she deals with individual issues all day. Maybe shes a superhero, idk, but she made my day. Thanks Mrs. Kimberly!!
Mar 15th, 2024

First time going today and it was warm and inviting. They answered all our questions with big smiles and comforting faces. I'd give them 10 stars if i could. I highly recommend! Especially for nervous children/parents. Thanks guys from our family to your's.
Jan 27th, 2024