PNC Bank

Nearly 18 years of banking relationships, and Ive never experienced one as bad as PNC. Ive banked with large banks, credit unions, small banks, and PNC is the worst Ive experienced by far. From employees giving conflicting answers in this branch, to acting as if Im a criminal because I had some large deposits with opening, to them knocking on my window while Im in my car waiting for them to open (5 mins before) and telling me I need to leave the premises immediately because it was a safety issue to have cars in the parking lot as they opened, to me saying I wanted to close my accounts and they said wed be glad to close your accounts not is there anything we can do to help you stay or make your experience better? Just bad customer service and disrespect. I transitioned everything to a local credit union, where they were ecstatic to have my business and have treated me with respect and professionalism from the beginning at every transaction.
Mar 10th, 2023

Please read entire review I was having trouble with charges on my card and loss of credit which led me to call pnc (not the branch, but pnc). This was a painfully awful experience where they just kept denying everything and not answering my questions. I waited a couple days until Tuesday (I called on Sunday and worked on Monday). I met Mr. Santiago who understood from the beginning something wasn't right about my balance I owed. We did the math over 5 times and looked over statement after statement and found my balance wasn't adding up. We ended up calling over 5 head pnc people who didn't really do anything such as when I called by myself, but Santiago proceeded to get to the bottom of this and see what was going on. This led us to a 4 hour conversation with multiple people saying the same thing over and over again, but he wouldn't back down. At the end we finally had a resolution and an action was being taken and that pnc did mess up. If it wasn't for him spending those 4 long boring hours I wouldn't have ended up with a clear resolution for my situation. All in all Mr. Santiago you sir are amazing and deserve any sort of raise and promotions heading your way
Feb 1st, 2023

Dec 28th, 2022

This place ruined my credit. I am infuriated. The bank workers are extremely uneducated. I dont know how most of them got a job at this bank.
Aug 19th, 2022

Horrible experience
Aug 12th, 2022