Journeys

My husband and I purchased 5 pairs of shoes for Christmas at the Wellington journey kids as gifts for our children. My 22 daughter was charged to exchange the pair we bought her which was one size small. When speaking with the alleged store manager, Ross, she was rude to my daughter when she questioned why she has to pay $16 more. Ross didnt care if we returned all five pairs, she said this is her district managers rule and it doesnt have to be written on the receipt. She gave me a bogus email for the District manager. I did get a phone number for Ann Sanders, left a message, and still havent received a call back. Its been over a week. My issue here is, I keep all receipts to make it easy for the retailer and all we wanted was an even exchange for the same style and color shoe the day after Christmas. This business has poor management controls and dont seem to care about the customer.
Jan 5th, 2024

Aug 16th, 2023

Bought a jansport backpack from the store and their service was great.
Jul 22nd, 2023

Horrible treatment of employees especially by managers had three of my friends work there and even came in a couple times my self. The manager (Valerie) threatened to fire my friend even though she was made aware of her school schedule and she fired my other friend because he had covid and couldnt come in. Shes really insulting but the staff are nice
Dec 23rd, 2022

If I could give 0 stars I would. The management here is disgusting and deplorable. The unfair treatment of employees especially in front of other staff and customers is terrible. Just because you're management doesn't mean you have to be a bully to your employees. I don't see how a company like this would employ a person as a district manager with no management skills at all. A title means nothing If your work ethic doesn't represent the rank you attained. The level of indecency and incompetence from this district manager Valerie and her co manager Jackie is ridiculous. Fire them asap. You might as well let brute Wolves run this store. No wonder there's new people there everytime I go. That high turnover rate is due to the lack of serious action taken for the abuse that employees continously go through under Valerie and Jackie's lackluster management. When is it ok for a grown adult to bully teenagers/ young adults.
Dec 14th, 2022