TD Bank

Very Friendly. Fast Service. Thanks!
Mar 16th, 2024

I went into this branch on Tuesday, February 27th to make a simple deposit. Terry was the name of the teller who "assisted" me. It was my first time in the branch. Needless to say it will be my last. What a NASTY women TERRY is! WOW! She was rude and argumentative to the couple ahead of me in line and just as NASTY and UNHELPFUL to me. TERRY said that I was not able to deposit the check I had since it was made out to me and the way the account was opened I was only POA for my husband not a account "owner". I politely explained to TERRY that I've been depositing checks in my name into this account since it was opened with no problem and the account as far as I understood was opened as a joint account. I opened the account in New Port Richey with Ricardo the branch manager at the time. By the way Ricardo and all the staff in New Port Richey are the best. Back to TERRY and my awful experience at her hands- TERRY began typing on her computer- I was just standing there waiting for a response of some sort... She was communicating with the branch manager FAWN OLERUD who was sitting at a desk 10 feet away??LOL So I spoke up and explained my situation the FAWN OLERUD the "branch manager"- same NASTY, UNHELPFUL attitude from her. You know what they say- when it's bad , it's bad from the top down. I was respectful and polite at all times. After standing at the teller counter for over 20 minutes (and I waited 25 minutes for my turn) I asked for the check back and left. During my time in the branch two unhappy customers walked out the door without conducting their business as the wait was so long. I would highly recommend to anyone reading this that you AVOID this branch. TERRY, your breath was so rotten that I had to take a step away from the counter. I would suggest that you brush your teeth and use mouth wash and mints. It would help a lot. TD corporate office, I suggest that you replace FAWN ULERED with someone who posses customer service skills, has basic manners and a desire to HELP your customers. Along with the ability to hire and train the staff to treat customers with basic common respect. Sincerely, Rhonda Lease Customer
Mar 7th, 2024

Dont ever come to this location if you want to deposit cash. No matter what day, or time I go for months the atm is never accepting cash. Go to the location a few miles down the road instead.
Dec 16th, 2023

I dont like their new policy that requires you to verify who you are on line when you are right there. My phone service is not good in that area, and is causing me issues with this bank. The staff is lovely but not a fan of this new format
Oct 20th, 2023

I've literally never experienced a worse bank in my life lol NOT A SINGLE PERSON offered to help or ask what myself and 3 other individuals needed. We stood aimlessly waiting for an employee to address us... until we realized IT WASNT HAPPENING LOL I then proceeded to basically have to "direct" the teller in order to get acknowledgement, as well as the service that I needed. NOT SOMETHING A CUSTOMER SHOULD EVER HAVE TO DO. (can you tell this place has me irked? Lol) Needless to say... bad experience. Very. Bad. Experience. Lol (P.s. if I don't "lol" ... I'll c-r-y)
Sep 23rd, 2023