CVS

I have generally had good responses from this store. However, it is clear that the staff is overworked and overwhelmed. So, I am reluctant to criticize the long lines and other service delay issues that are beyond their control. Cut them some slack, folks. They are crazy busy.
Feb 11th, 2024

The pharmacist went out of her way to fill my prescription and save me money.
Jan 14th, 2024

Pharmacist on 11/21 rude and dismissive when I asked if they could get brand of medication I need for effectiveness.
Dec 8th, 2023

My son has rsv and weve been waiting for almost 3 days to get his prescription filled hes supposed to be getting breathing treatments every four hours and we cant even do that
Oct 17th, 2023

I came to the pharmacy this evening to pick up a prescription. I also had four other items I brought to the counter to checkout with my prescription. I informed Dante that I had new insurance that Id like to be updated in the system. He responded well your prescription is under a discount card. I said right, I now have new insurance he proceeded to ask how long Ive had the insurance, which had only been a week, but not sure why he needed that information to update my current insurance. He gave me the impression that he didnt want to take the extra time to make that adjustment. He asked that I move down to the last window and the pharmacist would be right with me. I asked if I could check out the other items I brought to the counter and he told me that hed prefer if I checked out up front. After waiting 5 minutes and watching the tech and pharmacist continue to work on something else, I went to the front to check out my items. I came back a few minutes later and the tech was still working at the window and the pharmacist was continuing to fill other scripts. I went back up to the front to apply a coupon I had to my previous purchase while waiting. I walked back to the pharmacy and waited a little over 5 more minutes. The tech was talking to another tech that just arrived while the pharmacist was continuing to fill scripts. They both made eye contact with me. I politely asked excuse me, how much longer will it be? Dante, in an extremely rude tone responded its ready. I called your name, JESSICA. (emphasizing my name) I said oh I didnt hear, it wouldve nice to know while standing here. And he continued to say well I called your name. He turned his back toward me and began looking at the register. I then continued to wait for several more minutes, and also had to find the kiosk with an open transaction because I wasnt guided to or told where I was being checked out. I also felt very uncomfortable and didnt want to ask any further questions. I understand that they could have been busy, but this is unacceptable behavior, especially while working on the clock, nonetheless to a customer. I really hope this behavior is addressed and hope another customer doesnt have to experience the level of disrespect and extreme discomfort that I unfortunately had to experience. I will be sure not to go to this pharmacy again.
Oct 19th, 2023