Tire Kingdom

Great place, very happy
Apr 9th, 2024

This place is outstanding and second to none! Not only is their work the greatest, but their customer service should be a model for other retail stores. I was having what I thought was battery trouble when I asked a young man from Tire Kingdom if he could help me. I was parked next door at Wawa, and without hesitation, Ross picked up some type of charger, came over to my car, and got it started. Ross had determined that I was having starter problems, not battery issues. When I asked him how much it was to fix my car, he smiled and said "No Charge." Ross was extremely professional, knowledgeable, courteous, and polite while fixing my car. Good help is hard to find these days, but employees like Ross, who go above and beyond what is expected of them, is a rare thing to find these days! Ross, I am very grateful to you for fixing my car, explaining to me what else needed to be done, and YES, I did get new tires. Your service to customers is at a high standard that Tire Kingdom should be proud of you as their employee. Once again, THANX!1
Apr 9th, 2024

As a young woman who doesnt know a ton about cars, getting maintenance done can be intimidating. Tire Kingdom is one of the few places where I feel confident going by myself, knowing that the employees are going to do good work, go out of their way to give make sure Im getting the best deal, explain what theyre doing and what needs to be done without being condescending, and not try to pressure me into unnecessary purchases. I recommend Tire Kingdom to all my friends who are looking for a place they can trust.
Apr 4th, 2024

Justin was incredible to work with! We brought our car in and within a very short time we were back on the road.
Mar 31st, 2024

I scheduled to have two tires replaced online. There was an option to add additional services. When you click on the TPMS Sensor link, it takes you to a TPMS sensor replacement page. I added the TPMS sensor service to my reservation. The price was not noted and said would vary by store. No big deal, i thought. I got a call while they were working on replacing the tires informing me that the TPMS sensor on a tire that was not being replaced was faulty and would be $100+ to replace and calibrate. that sounded a bit high for a single TPMS, considering I was already getting 2 (or so i thought), so i opted out. When picked up my vehicle, the charge was $90 above the estimate, which is within the range of what I was expecting. I asked to double check to make sure they replaced the TPMS on the two new tires only to find out they didn't. Evidently, the "add service" for TPMS Sensor that goes directly to the TPMS Sensor replacement page is actually a *Check service that cost $89.99.* Given that all the other "check" add on services are labeled "check" and the fact that a TPMS check isn't even listed as a service make this extremely deceptive. Interestingly, you can pickup a set of 4 TMPS sensors from Amazon for $40-60 depending on your vehicle. In terms of pricing, make sure you know exactly what you're getting. They offer several "deals" where the brands may vary by availability. Given they touted a price match guarantee, I figured it was kind of a HotWire type deal where they were using the non-listed brand to get rid of old inventory at below MAP/MSRP prices. Turns out none of the tires or brands listed for my make/model/tire size on their site were used. Instead, some off-brand not listed on the site was used (in fact, i searched for that exact tire on the site, and it doesn't come up). Sneaky way to overcharge for off-brand tires and not worry about price matching (I found the exact tire for less on multiple sites online, but can't request a price match due to their policy). In short, double check prices and services before going to Tire Kingdom. Make sure you know exactly what you're getting and how much it costs, and assume that they will overcharge and under deliver in any area that is not perfectly specified. or better yet, just go up the road to another tire dealer that won't overcharge you and will actually give you a good price. Shame on me for not being more careful.
Mar 31st, 2024