Holiday Inn Express & Suites Tavares - Leesburg, an IHG Hotel

I would have given a higher rating but the day front desk clerk had zero customer service skills. She was not friendly and I think we were bothering her. The night male clerk was absolutely amazing. Give him a raise and have him train her.
Apr 5th, 2024

Very unfriendly staff. We felt like we were bothering her.
Apr 5th, 2024

Apr 4th, 2024

Again, this property proved that Holiday Inn guest security is less valuable than profits. Another promiscuous lock bypassed by housekeeping at 10:30 wothout even a knock, yoohoo, or anything. Housekeeping continued to have a conversation with my door open while i was standing there naked. The front desk said there was nothing they could do because i booked on expedia.This tired excused from hotels is invalid because I don't advertise on expedia, they do. Anyway, if you need sevice there attempt to grab a fork from the buffet area, otherwise you'll have to wait for a childish phone conversation behind a wall to end before being denigrated by a greedy, money first, peep show, and possibly more, enabler. BEWARE Add in black nasty feet from walking in room and this property does not deserve a star. F-
Mar 29th, 2024

"LADIES PLEASE BE AWARE AND WATCH YOUR SURROUNDINGS!!!" On February 22,2024 I booked a room in advance for my birthday for March 2nd thru March 5th and received my conformation that Check In would be@ 4pm and Checkout Time would be@11am. Upon arriving at the hotel at 6pm maybe a little later and checking in to receive my room key/card I was approached by an unknown male that asked me if he can take my luggage to my room which I kindly declined. I then grabbed the cart they provided by the front entrance to load all my luggage and enter the elevator to head to my room which was located on the 3rd floor. I arrived at room #304 slid my key/card to enter, there was a man sitting at the desk with a hoodie on which seemed to be relieving himself in the dark. I immediately shut the door as I was distressed and concerned for my safety, and headed straight to the front desk where I was then told by the staff employee that no one should be in my room, the staff employee called the room as we (me and my friend waited) for him to verify and explain. The staff employee stated the guy left and we can go to our room with no explanation to why he was in my room! Need I remind you check out is at 11am. I then asked for another room for safety and sanitation reasons because honestly I don't even understand how the guy had a key/card if Check out is@11am, for the staff employee to tell me that wasn't happening because they were booked. I'm not sure if this situation would feel comfortable to anyone considering I could've been hurt just opening the door not realizing someone was in my room, let alone the human/sex trafficking with Orlando being rated with the 2nd largest number of human trafficking cases. I reached out to management at the hotel and still have yet to receive a reply or any explanation. I have also reached out to IHG customer service, my account is now temporarily unavailable without any explanation to as of WHY???? Rooms: BE CAREFUL UPON ENTRANCE!!! Safety: LADIES PLEASE BE AWARE AT ALL TIMES AND WATCH YOUR SURROUNDINGS!!
Mar 6th, 2024