GameStop

Friendly service informal about all their products and games
Mar 6th, 2024

It's a pretty average GameStop. Prefer to go to a closer, local place. Bonfire Games
Mar 4th, 2024

Friendly and helpful staff. Great variety of Nitendo Switch games. The staff was informative and accessible.
Feb 25th, 2024

Feb 14th, 2024

Oh how the mighty have fallen. I used to LOVE coming to GameStop, even when they gave me $2 for a game they sold for $40. My sister got me some Christmas presents and provided the gift receipts. I went to swap them( not even return them) and the 16 year old Gen z "I don't mean to be that guy, but we close in a half an hour and tomorrow a manager will be here that can do it, can you come back tomorrow? IDK what's wrong" and refused to help me. He was also extremely reluctant to even give me the prices on the 30 items in the from display that have NO prices on them, also annoying. I came in the next day to the manager and I thought assistant manager apologizing profusely for the other employees actions. However they said all Christmas presents had to be returned by January 14th (the day before when I came in) which they check the cameras and verified I actually was there. The manager then proceeded to tell me there was nothing he could do cuz the system was locked and had to contact his regional. I follow up with him the next day where he says he has left instructions with the associates on how to handle my situation approved by the district manager. I then return to the store 4th time back and fourth for the same exchange, to the same employee that was with the manager apologizing, saying the same thing the first dude did and I had to come back again when the manager was there, and didn't even call him! I left my contact info with the manager a week before, who never followed up to confirm my issue had been resolved, and they asked for it again as he through it out, all the whole raving about how they value customer service... Broken record, issue remains unresolved and have heard crickets from management. Will see what the final resolution is and what discount I receive for this fiasco, at least even to compensate for gas money back and fourth I will update this review accordingly, as of now this is the most unprofessional. Worst experience at a GameStop to date
Feb 1st, 2024