U-Haul Moving & Storage of West Tampa

Worst service ever Robert M. Had the most rudest service and tone to a customer who tried to return the truck talking about he didnt care what I did with the truck etc. Never will come back to this U-Haul again in my life and if you do just dont see Mr. disrespectful Robert.
Apr 3rd, 2024

Great customer service. Nicole was super helpful and a delight to work with. Thank you!
Mar 17th, 2024

There is an obese man who serves you outside, he has bad treatment and is racist, he says he doesn't speak Spanish. He does his job very poorly since he inspected the trailer I rented and when I got home my wife told me that the right indicator was not working, I called the place and he told me that it was not a problem that I could drive like that, I returned and when they changed my papers and I was ready to take another one, he took his time making me waste time while he looked at me from afar.
Feb 8th, 2024

I drove 9 miles and I full the tank with 5 gallon of gas. I dont know how its possible. I raised this complaint to manager but even he was not listening our concern even though technician said for 9 miles it required 1 gallon of gas. Manager and staff beviour was rude. Next time I will not recommend to any one about u-haul.
Dec 1st, 2023

We rented this unit in August of 2022. A month or two after we rented the unit, our unit was broken into along with a few others. I discovered the break in during January of 2023 as we obviously did not think we had to babysit the unit. At that time, we went to the office to ask about why our door was pried ajar (not even fixed). The office said they called in october to let us know it was broken into. I did receive a call in October, but not for a break in. I obviously would have come a lot sooner than January. Our unit number was not even listed on their police report. The door was still even broke after we moved our belongings out. All of our bags were torn apart and clothing was strewn across the unit after the break in. Our dresser was broken along with many items missing. Why am I writing a review? Because they had the audacity to charge my card $25 after we moved out because we left the broken dresser in the unit. They couldn't even call us to tell us our unit was broken into, never repaired the door and certainly didn't offer to help us clean up the mess. Would give 0 stars in possible. Will never use uhaul again.
Nov 8th, 2023