The Bank of Tampa

Chanaci Maddox _{on Google}

Nov 13th, 2023

Never have I ever heard of a bank being unable or unwilling to cash their own check.

Brinson H. _{on Yelp}

Nov 9th, 2022

I've been at BOT since about 1987, and 35 years ago, I would have given them 5 stars. But fast forward 3.5 decades and all of the officers I knew have retired and been replaced by people who talk to me like I'm in their kindergarten class. Electronic bank statements only go back 18 months. You want one older than that and it's $5 a statement. The business records I'm required to keep 7 years are worth about an extra $400 to the BOT if I need them and can't find them for an audit. That's some serious nickel and dime nonsense considering how many decades I've been a customer. The real low point in present day BOT was when Hurricane Ian was bearing down on us. A few specified branches were supposed to be open (according to the BOT website) until noon on 9/27, so I dutifully drove across town to one of the "open" branches. I was there at 8:45 am, along with several other customers who needed cash before the storm. 9:00 came and went and we never saw anybody from BOT. After about 20 minutes of waiting, we figured out nobody was coming. A little after 10:00 am, I got an email explaining that, overnight, the BOT had decided to close ALL its branches. And now they were notifying me 2 hours too late to save time and gas by not driving to a closed bank. A phone call to their number was answered, but no, the bank was closed. They suggested I go to a Plus ATM and get an advance on my credit card. (At only 25% APR and ATM fees!) Well, all of the ATMs I went to were out of money. Because I relied on what I was told by the BOT on 9/27, I had about $60 to my name as the storm neared. Of course, I did get a serious, heartfelt, Hallmark card quality apology email from the bank's marketing geniuses. I found THREE other banks open that morning, and they all wanted to help me but could not because I only had an account at BOT and they were closed.In fairness, the tellers are all very professional and friendly. Dealing with them is still a pleasure. Go up the chain of command and the change is rapid and decisive.They haven't missed a paycheck in the last two years. They've gotten every fee from me they were due and I've done without.Changing banks is a total PITA, but I intend to at my first opportunity.

Garrett Roberts _{on Google}

Jul 28th, 2022

This is a fantastic bank for business. Michael and Annie are some of the most personable and responsive bankers I've ever worked with.

Russell M. _{on Yelp}

Mar 2nd, 2021

My businesses have been banking for 20 years. I found that the bank has a desire to understand my specific needs and find a solution. The bank has many of the capabilities of a bigger banks, but they are able to maintain a local feel. I believe bank excels in servicing professional organizations and companies.

Debbie A. _{on Yelp}

Jul 7th, 2019

Over the past 5 years, BOT has been somewhat a headache and pain in my rear end. When we opened the account, we didn't have monthly fees on a high balance. Now we do.The online banking is from the dark ages, dysfunctional to modern safety technology. It's worse than using Apple when you make more than 2 attempts to sign in with your password, especially when you can't see the numbers and letters you are typing. They don't have any way to set up security question or back up email in order to reset password or get access to my account. I have to contact a bank representative. This is nuts! I don't care if they have to ask me for 10 security questions, I'd rather reset using questions than having to contact them or go to the bank in person. I will be moving the account in the very near future.