The Slade at Channelside

Great place clean great service
Apr 2nd, 2024

Presently in my second lease at The Slade, I'm eager to move out. Over the past year, we've experienced multiple nights with fire alarms, severe flooding, floor reconstruction, elevators down and visitor parking change. Despite sending multiple email complaints to management about these issues, they went unanswered. When I attempted to discuss them in person, the only option presented was for me to buy out my entire year's lease after I had signed 2 months prior. Given our experiences, there's no chance we'll renew our lease here. We've just received a renewal offer that's increased by 30%. This clearly demonstrates your detachment from this community and your lack of care for its residents. If you're contemplating a move to Channelside, I strongly recommend exploring other options in the area. The ratings here are accurate reflections of our experiences.
Apr 1st, 2024

I have been at Slade for about 8 months. Initially, I did not understand how or why the reviews were so poor. The rooms are spacious, and maintenance always promptly addressed any issues we had. However, that's where the positives of Slade end. An ongoing issue is the fruit fly infestation. While it has calmed down over the winter, from March to November, I can only describe it as an infestation. Although they had a company come and "treat" the area, it only provided relief for about 3 days. On February 5th, a fire sprinkler burst, causing flooding on about 5 floors. Slade promptly got a restoration company to start dealing with the issue. Maintenance is great, I must admit. However, my apartment was flooded to the extent that it was unlivable. As a result, we had to remove all the furniture from the rooms, and the restoration company placed giant fans and dehumidifiers to dry out the floors. This took about 7 days. During these 7 days, I couldn't stay in my apartment. The fans were loud, and despite using AC, the apartment remained a steady 81 degrees because the fans were so hot. Workers were in and out of the apartment all day. In the second week, we had to leave again as the restoration company was ripping up the carpets, replacing them, and painting. The new carpets they installed are of inferior quality - hard and ugly, with no padding underneath. I was able to return to my apartment around February 15th, unable to work from home or live there during the restoration. Renovations are still ongoing as of March 4th, with loud banging and workers in and out every day, making it impossible to work from home. Eventually, we'll have to move our furniture out again so they can install baseboards. Despite reaching out to Slade about a rent deduction for the time I couldn't spend in the apartment, they responded to my roommate, denying any deduction, insisting that I could have slept on the couch in the unaffected rooms or turned the AC higher, oblivious to the disruption caused by restoration work and workers in the apartment throughout the day. Their only other recommendation was to reach out to the renters insurance, but that does not pay rent for you. I will include that Slade did say that if our electric bill is significantly higher due to the fans, they would pay the difference. We have not received the bill yet, so I cannot comment if they are going to follow through. Renovations arent even done and this week they doubled the price of guest parking. Guests now must pay fees to park, unlike any other complex in the area. The same month I moved in, Slade began charging $3 an hour for guest parking, $10 overnight. As of this weekend, it is now $4.50 an hour, $15 for 24 hours on weekdays, $5 an hour and $20 for 24 hours on weekends. If you have a significant other or family member or friend who comes over ONCE a week on a weekend, that is $80 a month, $1,040 a year. For one time a week! I attached an email below from Slade to residents (who already pay for parking) that if you cannot find a spot, you have to pay for one of the visitor spots. The service elevator reeks of urine, with stains all over the floor, walls, and doors. Halls and stairwells are dirty. Water is sometimes turned off for over 24 hours without notice, and fire alarms constantly blare, not for testing but randomly. Don't be fooled by the positive reviews, most of which are written by bots, manufactured to boost the rating. Slade's response to complaints is feeble, offering apologies or citing limited parking. Every building has limited parking. They have a set number of passes to hand out per day, which represents the number of spots, so saying parking is limited doesnt even make sense. They've done nothing to improve the tenant experience with the same complaints over and over. It's time for Slade and UDR to take action. Stop apologizing for dissatisfaction, charging for guest parking, and demonstrate that you value and listen to tenant complaints. Slade and UDR, do something to make our living experience better!
Feb 26th, 2024

Constant fire alarms and water damage have led this place to become unsafe. We had to euthanize our dog. They towed the vets car with the stretcher in it. When I asked for them to simply return the stretcher so I didnt have to sit with my dead dog on my floor for an hour, they told us to screw off and come get it in a few hours.
Feb 20th, 2024

Hands down worst managed place, the fire alarms have gone off 10+ times in the like 6 months I've lived here, guests have to pay to park, they've ignored my emails before, the guy at the front desk is very unhelpful/rude, we have 3 fans and a dehu in our apartment right now because of a leak from the portable pump that has been sitting outside the building since we moved in, had to email to ask what was going on and how long this equipment would be here and if there is anything they'll do if our electric bill is higher because of all of this equipment, the hot water has been out multiple times with like a 5 minute notice and when the two managers came around after the multi story leak earlier this week, they didn't say anything to us, they stood in the hallway while maintenance looked at our apartment then emailed saying we're being fined for a lease violation.... in the middle of all of this lol if that doesn't scream I don't care about residents idk what does, there were roaches in our dishwasher, the washing machine can be heard from down the hall when it's running which I've put so many work orders in for I just gave up
Feb 7th, 2024