Serenity Lake Apartment Complex

Mar 4th, 2024

Ohhhh how I wish I had corporate number. They will play with your money and add extra fees that they cant even explain correctly
Feb 27th, 2024

Do not move in here. The comments about gunshots rats and roaches are still true. The gates not fixed even though every person was required to buy a $20.00 fob. Try calling the emergency maintenance number and it will alway say the number is disconnected. Any issues you have will be half a** fixed. Mention mold from a ac or hot water leak and you will be told no mold exist and if you push further they no longer speak english. The plumbing system located towards the front of the complex is constantly backing up resulting in drainage issues and toilets not working. AC system are never serviced and dont work right resulting in 200 plus dollar electric bills. I was told that during the summer running the AC all day to keep my house at 80 degrees was normal and how the building is built. Your neighbors will blast music all night resulting in the entire buidong shaking. No results just excuses. The office staff hide in the office. The maintenance workers are held to no standard. I am currently in the process of filing a formal complaint against Serenity Lake and their parent company with Hillsbrough County in regards to the living conditions. I welcome any past or current residents to do the same. They feed off of minority low income families raising the rent yearly so that any raise or raise of government assistance goes to them. Most people can't afford to move because of this meaning they are stuck with these slum lords. Do yourself a favor and don't move in here.
Jan 19th, 2024

Apply to move in these apartments start off already wrong give me the run around about getting approved to stay in apartment asking me every day to send i different things then get mad when I ask why I am sending my whole life over about apartment try call corporate no answer smh how can you want tenants to move in with a start off like this
Nov 19th, 2023

I called at night because my air conditioning is not working and they answered my call and told me that this is not an emergency because outside today the weather is a little cold. I told them that outside but inside with doors and windows closed we feel very hot and the man who answered me simply told me again this is not an emergency and cut off my call
Nov 17th, 2023