Sleep Number

Really need a new mattress. Never had a Sleep Number. Sarah was easy to work with. She explained how the system works, answer our questions and didn't rush us. I'll give 5 stars after really sleeping on the new bed.
Mar 4th, 2024

My husband and I couldnt after on a bed! This has been an ongoing debate ! We finally went to the store in Tallahassee and met Austin! It was a very positive and enjoyable experience! We felt very educated and confident we made the right choice!
Feb 28th, 2024

I had a wonderful experience during every visit I made to the store. Tracy was very knowledgeable and patient with me while I made my selection, and her customer service was exemplary!
Jan 13th, 2024

We were helped by Sarah Costello and she was amazing! Her personal stories with Sleep Number helped us make our purchase with them.
Jan 6th, 2024

To date, this has been an unsatisfactory experience in just about every aspect of the transaction. The biggest gripe is that the mattress, frankly, sucks. The amount of pain (Im already under doctors orders for chronic back issues) I wake up in daily is worse than ever, and my wife is in a similar boat. Worst part is, were in purgatory. Cannot return the mattress for 30 days. Customer service has been awful in every way since we got the bed. Awful experience, perhaps the worst Ive ever had regarding a purchase of significance. Heres why if youre so inclined to keep reading: The bed itself is remarkably uncomfortable and nowhere near as plush as the model we tried in-store. I understand that theres a breaking-in period, but we feel misled entirely about what we tried out and what we received. One of the gentlemen who delivered the mattress asked me to help remove our old mattress (which we paid for). I thought he meant out of room, soon realized he meant to driveway. Hurt my ankle and it hasnt been right since. The promised next-day follow-up call from the associate who sold us the mattress never came, otherwise we would have expressed this concern immediately. After two nights of poor sleep with both my wife and I waking up unrefreshed and in physical pain, we attempted to return the mattress. The employee discussing the return policy with us made sure to highlight that we could return it within 120 days, no problem, but neglected to tell us about a 30-day policy in which we could NOT return the mattress. Attempts to discuss this issue with the store were pushed off to Customer Service remotely. Customer Service refused to take back the bed within the 30-day window despite being alerted of the impact on sleep and physical pain to both my wife and me. They said theyd send us a topper (did not express it was free) we declined in order to continue dialogue of returning mattress immediately. Eventually, a store employee responded to me and said the topper was offered for free, to call Customer Service, and that it would be sent out so we could try to make the next 28 days as tolerable as possible. This was a process as well. I called asking for the topper they offered, was initially told that may not be possible because it was a one-time offer and management needed to approve. 20 minutes later, management approved. We were told wed get the topper in 3-5 business days. Its slated to arrive on the 10th business day at this time. I wanted to leave a review on the store to alert the company of this entire process, and that review session has expired. So here I am, on Day 12 of this awful mattress that I cannot send back for a couple more weeks. We were also told wed get a call from a store associate a week out to check on how we like the mattress. That hasnt happened, either.
Jan 27th, 2024