Lilly Pulitzer

I have always been happy with the level of service I have received from the staff at UTC Lily's. Always great selection in store. When I see something on the website not in store they have been happy to order in for me and assist me with the purchase.
Apr 9th, 2024

I love this store. Love colors and styles. The sales people are always welcoming and helpful in helping me clothe my wonky body.
Feb 2nd, 2024

The University Town Center ( Sarasota) staff are very professional. I can call them on the phone and ask them if they have a specific item in my size. They will put it aside and have it ready when I arrive to try it on. I had difficulty at a different lilly store where they rubbed my gift certificate card code with a knife and then I was unable to use it. They said they would call me back that day. They never did. But I called UTC lilly and those women got on the the phone and got my gift certificate working. Then they gave me a lilly cup . I am very happy with lilly products.
Aug 22nd, 2023

I went into the store today on a Monday morning wasnt crowded at all. I was in the store for 15 minutes and not one out of the three ladies that were working today greeted me nor asked if I needed any help. Completely unprofessional. When I shop I like good customer service and the experience. I placed a $900.00 order today online. The store had everything I wanted for my upcoming travel but wouldnt let that store get any of the profit. Hire people that want to Help people and that care about the brand.
Apr 28th, 2023

I'm a frequent Lilly shopper. We just bought a home in Naples area. We decided to check out the shops in and around Sarasota recently. We have been told it's beautiful there. This was my first time to University Mall. I will never give them the pleasure of my business again. This is by FAR the worst store I've ever been to. I've gone through a lot medically in the last year. My hair is finally growing again, but coming in grey. Because of my treatment, I am not able to chemically treat my hair, I have bruises and scars all over myself and my skin isn't in the best shape. My husband went golfing while I did some shopping. I guess I didn't look "rich" enough for this Lilly store. One of the employees was nice, but the older tall, thin blonde woman treated me, and kept looking me up and down like she was digusted I was in the store. She acted like I was going to shop lift or something. Honey, I hope you're reading this because let me remind you, that you work a measly retail job and I essentially pay your salary when I give Lilly my business. Have you watched pretty woman ? Stop judging others. How much do you make ? Enough said. Didn't go to college ? There were many things that I wanted to purchase, but I left without as I didn't want to give her the time of day. I went to Anna Maria Island and purchased all my new Lilly line at their store. You missed out. This store needs a reality and attitude check.
Nov 21st, 2022