Chase Bank

Terrible customer service, no people skills at all by Rosana. My mother walked out of there with her matter still unresolved only because she did not care to listen to what her intent was.
Mar 6th, 2024

I showed up today to cash a check that my boss wrote me about 10 minutes prior, since my direct deposit isn't set up yet. The lady at the front (a brunette with glasses), was in charge of cashing my check. Well, after 5 minutes of waiting she said the computer won't let me process your check to cash it. She then passed me off to another lady who said that she couldn't cash it but I could deposit the funds. She also stated that they don't know why or couldn't explain to me why I was able to cash a check two weeks prior and not today. Then they proceeded to stamp a "endorsement canceled" stamp on my check. My cousin who works at the same company I do walked in and and cashed his check withoit issue. He made a small discussion about what had happened ro me and he ask if it's at the tellers discretion and they said yes. I work hard for my money and I do honest work this was uncalled for profiling. I do not recommend going to this branch unless you are ok with risking being profiled based of your appearance.
Jan 16th, 2024

Chase's customer service is terrible. They haven't solved my problem for nearly a month, and the information they give me is different every time. It's so confusing. I don't recommend anyone to become their customer.
Jan 16th, 2024

Oct 27th, 2023

Make an appointment with Rosana, a personal banker. She went above and beyond for me and my father. She is so good at her job, a real professional with the friendliness of a small town neighbor.
Oct 21st, 2023