RealManage - Osprey

This is the worst and the most incompetent property management company that I have dealt with. I have a condo at Arielle in Sarasota. This development is managed by Lighthouse. Lighthouse said, I had not paid a couple of quarterly fees. I and my bank sent and faxed them over 8 times documents that showed they received the payments. The funds were paid by direct deposit by my bank, Bank of America. The bank provided date and time, account number, reference and confirmation numbers that the funds were accepted, but Lighthouse still has not rectified the problem after two months. Lighthouse does not answer any questions. They ask for the same information over and over without assigning a specific person to solve this issue. They have put in little effort to sort out the problem. The next step is to take legal action against this incompetent and unprofessional company.
Aug 31st, 2023

Poor HOA management!
Mar 6th, 2023

Absolutely terrible customer service that doesn't help, all they do is deflect questions and say speak to this person or that person - then they transfer it to a voicemail which never gets a returned call. Who is managing this company. Absolutely horrible experience.
Dec 16th, 2022

Sep 14th, 2022

The gate code to our neighborhood has just stopped working we are stranded outside the gate for over an hour and this management company hasnt called back to help in anyway!! Do not move into a neighborhood that uses them!
Mar 10th, 2022