Walgreens

Poor customer service in the Pharmacy! The Pharmacist at this location 16900 E Colonial Dr thinks she's GOD! Every time I get a prescription filled there's a problem. What makes matters worse is the pharmacy technicians lie. My doctors office had called to find out why one of my prescriptions was not ready and Michaela told my doctors office that they didn't fill it and they would fill it and it would be ready by noon. I went at noon and they told me they couldn't fill it. They needed to talk to my doctor! My doctors office had just spoken to them earlier in the morning why did they not talk to them then! This is causing me a lot of stress, and I will never go back there again! Very poor customer service again and again!
Mar 5th, 2023

This is the second time that the pharmacy has messaged my prescription is ready for pickup but it is not ready. When I go they have a note that they can't release it because the package instructions conflict with my doctor's instructions. Don't tell us our prescriptions are ready if you're still trying to work on it. A waste of time driving to pick up something that's not ready. I don't even think the note is going to be discovered until I come and pick it up, which makes no sense. Also, the pharmacist asked for my instructions from the doctor which I showed her from my phone and she took my phone to read them. Then she says that she can't go by the PDF with my instructions, she needs to confirm with my doctor. I'm annoyed that I felt like I needed to share my personal medical information with her and it wasn't even going to be used for releasing the medication. I think it's a HIPAA violation asking me what the medications are for in a public setting. There needs to be better management and proper procedures.
Mar 11th, 2023

Yes I came here tonight because I have an appointment. First the girl with the spots on her face, greeted me with attitude. Asked me do i have a question with a snarky attitude. I told her i have an appointment and without even looking in the system she says they don't have any appointments. I insisted I have an appointment then she looks in the computer then again see my appointment but says that you don't have the varicella vaccine without checking. She asked they other girl then I heard her say it's in the freezer but didn't even check the freezer. They looked at me and each other then the same girl who said they have it in the freezer told me that it's not in inventory. I told her how inconvenient this is because had i known i wouldn't have came here. Then she says it's not her problem and told me that I need to contact corporate. The whole pharmacy staff needs to be retrained or fired because they greeted someone else who was white totally different with respect. I was denied service here because of the color of my skin. This is a terrible way to run your business
Feb 26th, 2023

I have been going to this pharmacy for eight years and the customer service just keeps going down. I made 5 calls to see about one of my RX and never got an answer, just was on hold forever each time. Its not just the calls its the whole overall of this pharmacy. One time I waited in drive thru for 20min. When it was my turn there was a little issue with my RX and they asked me if I could pull back around and get back in line, I said "no", you took care of the vehicle in front of me for 20 min. Everyone can wait just like I did. I have pulled around before there and had to wait in the drive thru line for an additional 15-20 min, total drive thru wait 30-40. Some are rude, some are nice and some are lazy! Im going to have to go somewhere else, this pharmacy is stressful to go to.
Feb 4th, 2023

My parents were lost, their phones were dead and the plug in their car stopped working. So they stopped at this Walgreens to ask for directions and the young lady in the photo department was incredibly nice to them. She allowed them to use the phone, she used her own charger to charge one of my parents phones, and then also provided step by step instructions on how to get to Red Bug Lake. This happened on November 15th, at around 3pm. I wish they had gotten their name but English is not their first language.This is the type of service that is so rare nowadays. I wish this young lady much success. And hopefully, your manager sees this and is able to thank you for being a great member of the community. Thank you so much for helping my parents. May it come back to you tenfold.
Nov 15th, 2022