uBreakiFix - Phone and Computer Repair

uBreakiFix - Phone and Computer Repair
  • 5833 S Goldenrod Rd Suite H
    Orlando, FL 32822
  •   407-904-1054

Hours

Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 6:00 PM
Sunday:
Closed
Monday:
Closed

Chamber Rating

Verified Member
4.4 - (662 reviews)
544
26
10
8
74
Read Our 662 Reviews

Chamber Rating

Verified Member
4.4 - (662 reviews)
544
26
10
8
74
  • Jeannie Booth

    If you want to have your phone not even started when you're suppose to pu from simple screen replacement. First the excuse was we are having problems getting cover off, and next excuse was we're short handed. Store was filthy and the hour plus I waited for repair (after they had it 8 hours) I witnessed 2 customers coming in to have repairs they made and they left Sim card out of one and the other? but had to be brought back. And another customer on phone with Samsung about what was covered, she had a hard time so me and another customer helped her with Samsung support since employee at counter was uninterested in helping her. This place will not be there too long when they run like this. Terrible service and customer service.
    Apr 9th, 2024

  • Marilyn Gomez


    Apr 2nd, 2024

  • Tyler Simms

    They have awesome customer service. Emmanuel was very helpful the entire time. They completed the repair in less than an hour while having no appointment the day before Easter. I 100% recommend them to anyone for phone repairs.
    Mar 28th, 2024

  • Samantha Velasco

    Disastrous experience at uBreakiFix Goldenrod Location: My experience at uBreakiFix Goldenrod location was nothing short of a nightmare! I called before arriving to confirm availability and expected time for repair. A representative named Mark promised a quick 2-hour repair for my Galaxy 24 Ultra screen. The reality was far from it. Upon arrival, Chelbe greeted me and promptly checked me in, but the promised two-hour repair turned into a chaotic ordeal. Despite returning precisely at the two-hour mark, I was informed that Chelbe didn't complete the repair because he was attending the walk-ins. Meanwhile, I observed Mark leisurely in the back, playing on his phone while Chelbe struggled to manage the workload alone. I had to borrow their phone to arrange for my kids to be picked up from school because we were now well over the two-hour time frame that I was promised. I returned an hour later, as I was asked to. Chelbe called from the back of the store that he was having ongoing testing delays. I desperately explained that I had children that I needed to get home to. Mark now came out to address me and casually mentioned Samsung needing to push through the repair ticket. Despite my urgent situation, Mark's indifference and lack of empathy were appalling. As I waited for over three and a half hours, Mark's unprofessional behavior continued, including inappropriate conversations on speakerphone and a complete disregard for my time and frustration. His lack of urgency and empathy were evident as he made no effort to escalate the situation or seek support. I asked him to call a manager or someone for help. He told me he was the manager and disregarded all my requests. The filthy state of the store only added to the overall disappointment. When I finally received my phone after five hours, Mark's dismissive attitude and excuse of the situation being out of control were unacceptable. It took my raised voice for him to pick up the phone and take action, highlighting his utter lack of professionalism. When I finally received my phone back, I was appalled to find that my photo gallery, credit card, and email apps were all open. There was absolutely no reason for them to access these apps while repairing my cracked screen. This invasion of privacy only added to the already frustrating experience, raising serious concerns about the integrity and professionalism of the staff at the uBreakiFix Goldenrod location. My visit to the uBreakiFix Goldenrod location was disappointing due to the lack of professionalism, indifference, and incompetence. I strongly advise against trusting them with any repair needs, as their negligence not only caused inconvenience but also raised safety concerns for myself and my family.
    Mar 23rd, 2024

  • Cynthia

    Very informative staff, fast and friendly service. I dropped my Samsung plenty of times and as usual I never had anything break but this time it fell off of a huge drop In Busch gardens onto concrete and STILL only the back camera lens broke. They fixed it for 100 bucks which is a steal, had it ready to go in an hour. Highly recommended
    Mar 21st, 2024

Read Our 662 Reviews

About
uBreakiFix - Phone and Computer Repair

At Asurion Tech Repair & Solutions (formerly uBreakiFix) located in Orlando, FL we specialize in electronics repair including: cell phone repair, screen repair, game consoles, tablets, and computers. Whether you need an Apple iPhone Repair, Samsung Galaxy Repair, Google Pixel Repair, iPad Repair, or Computer Repair, we can help.

All of our repairs take place in-store and can usually be completed in about an hour. By choosing Asurion Tech Repair & Solutions in Orlando, customers are guaranteed that their device will receive a high-quality repair and fast service, for a lower price than anywhere else.

Contact Info

  •   407-904-1054

Questions & Answers

Q What is the phone number for uBreakiFix - Phone and Computer Repair?

A The phone number for uBreakiFix - Phone and Computer Repair is: 407-904-1054.


Q Where is uBreakiFix - Phone and Computer Repair located?

A uBreakiFix - Phone and Computer Repair is located at 5833 S Goldenrod Rd Suite H, Orlando, FL 32822


Q What is the internet address for uBreakiFix - Phone and Computer Repair?

A The website (URL) for uBreakiFix - Phone and Computer Repair is: https://www.asurion.com/repairs/tech/locations/orlando/?utm_source=google&utm_medium=gmb&utm_campaign=Orlando


Q What days are uBreakiFix - Phone and Computer Repair open?

A uBreakiFix - Phone and Computer Repair is open:
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: Closed
Monday: Closed


Q How is uBreakiFix - Phone and Computer Repair rated?

A uBreakiFix - Phone and Computer Repair has a 4.4 Star Rating from 662 reviewers.

Ratings and Reviews
uBreakiFix - Phone and Computer Repair

Overall Rating

Overall Rating
( 662 Reviews )
544
26
10
8
74
Write a Review

Jeannie Booth on Google

image If you want to have your phone not even started when you're suppose to pu from simple screen replacement. First the excuse was we are having problems getting cover off, and next excuse was we're short handed. Store was filthy and the hour plus I waited for repair (after they had it 8 hours) I witnessed 2 customers coming in to have repairs they made and they left Sim card out of one and the other? but had to be brought back. And another customer on phone with Samsung about what was covered, she had a hard time so me and another customer helped her with Samsung support since employee at counter was uninterested in helping her. This place will not be there too long when they run like this. Terrible service and customer service.

Business Response on Google Apr 9th, 2024
Hello Jeannie, we deeply apologize for the unfortunate experience you had. It saddens us to know that our staff member did not meet your expectations or provide satisfactory customer service to you and other customers. Our utmost priority is to ensure that every customer receives exceptional service, and we sincerely regret that our staff fell short in delivering this experience to you. We genuinely want to address this issue for you, so please feel free to reach out to us at 877-320-2237 Option 3, from Monday to Saturday between 10 AM - 10 PM EST and on Sundays between 12 PM - 8 PM EST. We truly hope to hear from you soon and have the opportunity to make things right!

Marilyn Gomez on Google

image

Business Response on Google Apr 2nd, 2024
Thanks for choosing us for your repair needs. It was our pleasure to get you all fixed up. Let us know if we can be of any further assistance!

Tyler Simms on Google

image They have awesome customer service. Emmanuel was very helpful the entire time. They completed the repair in less than an hour while having no appointment the day before Easter. I 100% recommend them to anyone for phone repairs.

Business Response on Google Mar 29th, 2024
Thanks! Always happy to help.

Samantha Velasco on Google

image Disastrous experience at uBreakiFix Goldenrod Location:
My experience at uBreakiFix Goldenrod location was nothing short of a nightmare!
I called before arriving to confirm availability and expected time for repair. A representative named Mark promised a quick 2-hour repair for my Galaxy 24 Ultra screen. The reality was far from it.
Upon arrival, Chelbe greeted me and promptly checked me in, but the promised two-hour repair turned into a chaotic ordeal. Despite returning precisely at the two-hour mark, I was informed that Chelbe didn't complete the repair because he was attending the walk-ins. Meanwhile, I observed Mark leisurely in the back, playing on his phone while Chelbe struggled to manage the workload alone.
I had to borrow their phone to arrange for my kids to be picked up from school because we were now well over the two-hour time frame that I was promised. I returned an hour later, as I was asked to. Chelbe called from the back of the store that he was having ongoing testing delays. I desperately explained that I had children that I needed to get home to.
Mark now came out to address me and casually mentioned Samsung needing to push through the repair ticket. Despite my urgent situation, Mark's indifference and lack of empathy were appalling.
As I waited for over three and a half hours, Mark's unprofessional behavior continued, including inappropriate conversations on speakerphone and a complete disregard for my time and frustration. His lack of urgency and empathy were evident as he made no effort to escalate the situation or seek support. I asked him to call a manager or someone for help. He told me he was the manager and disregarded all my requests.
The filthy state of the store only added to the overall disappointment. When I finally received my phone after five hours, Mark's dismissive attitude and excuse of the situation being out of control were unacceptable. It took my raised voice for him to pick up the phone and take action, highlighting his utter lack of professionalism.
When I finally received my phone back, I was appalled to find that my photo gallery, credit card, and email apps were all open. There was absolutely no reason for them to access these apps while repairing my cracked screen. This invasion of privacy only added to the already frustrating experience, raising serious concerns about the integrity and professionalism of the staff at the uBreakiFix Goldenrod location.
My visit to the uBreakiFix Goldenrod location was disappointing due to the lack of professionalism, indifference, and incompetence.
I strongly advise against trusting them with any repair needs, as their negligence not only caused inconvenience but also raised safety concerns for myself and my family.

Business Response on Google Mar 19th, 2024
Hello Samantha,Thank you for reaching out to us and sharing your experience. We are truly sorry to hear about the difficulties you faced with our store and technicians. It deeply saddens us to know that we did not meet your expectations, as providing exceptional service is our utmost priority. We genuinely care about resolving this matter for you. We would greatly appreciate it if you could provide us with more details about what happened. You can reach us via email at [email protected] or by phone at 877-320-2337, from Monday to Saturday between 10am and 10pm EST, and on Sunday from 11am to 8pm EST. Our dedicated team is eagerly waiting to listen to your concerns and assist you in any way possible.

Cynthia on Google

image Very informative staff, fast and friendly service. I dropped my Samsung plenty of times and as usual I never had anything break but this time it fell off of a huge drop In Busch gardens onto concrete and STILL only the back camera lens broke. They fixed it for 100 bucks which is a steal, had it ready to go in an hour. Highly recommended

Business Response on Google Mar 24th, 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Load More Reviews

Overall Rating

Overall Rating
( 662 Reviews )
544
26
10
8
74

Write a Review

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