Advantage - Rent a Car

Cherry Cherry Cherry her name says it all. Unprofessional, no grace no respect and totally a rude person. What a disappointment and disgrace to the company. From the very beginning she was rude and had no type of personality to be customer facing. Cherry needs to be in the drive through window at McDonald because her lack of professionalism and grace is out the window. My mission is to make sure everyone in the company is aware of the lack of knowing the system and assisting clients she has is out of this world. Get rid of agents like Cherry she is in the 5601 national butler drive location. She was showing racism against me. And this cannot be overlooked. Total disappointment and bad experience all because of Cherry
Sep 5th, 2023

If you want to get robbed choose this place they gave me a different car charged me extra also they told me that theres a deal where you pay $9 a day for the highway toll so I avoid paying extra and i got a bill later for $135 and its been 2 weeks since Ive been trying to talk to a manager about it they always tell me that they are not available the customer service representative was so rude to the point where they left me talking to myself the worst experience i ever had in my life ruined my whole vacation
Aug 11th, 2023

Jul 24th, 2023

I would like to take an opportunity to provide an excellent customer service review at Advantage Rental Car - Orlando for Ms. Luna, Manager, there are several key principles and practices that show showed she cared and practices that were implemented to ensure we received the best customer service experience possible. After a delayed flight and several over challenges within the day we arrived after midnight to pick up our rental that was schedule for 6pm. Exhausted with 3 children Luna greeted us in a warm and welcome way with a smile that lighted up the night. Her attitude and accent started off a positive first impression. Luna was polite, approachable, and helpful at all times, although our rental was cancelled because of our delayed arrival. Luna was efficient at streamling the process and ensuring we were able to get a rental while minimize waiting times. Out paperwork was organized and the new rental agreement was explained clearly. Did I mention, she did all of this at midnight while we were hauling around three exhausted children. By prioritizing customer satisfaction and focusing on core principles, Luna created more than just a positive and memorable experience for Advantage Rental Car customers, but lifetime customers. We are forever grateful to meet her and have this amazing experience.
Jul 24th, 2023

No good
Jun 7th, 2023