Truist

Brian Zimmerman _{on Google}

Apr 3rd, 2022

Cant get an answer, closing my account

Delany Giannoble _{on Google}

Aug 19th, 2021

The folks here are always super friendly and helpful!

Danny Hardy - THREESIXTOGRAPHY _{on Google}

Dec 11th, 2019

The people that work at this branch are very nice and courteous.
The physical branch itself used to be nice and cozy but since having been remodeled the interior could scarcely be mor blank and sterile looking. Its awful IMHO. One of the tellers opines that it was minimalistic. Yes, that at a bare minimum.

Jamison Muse _{on Google}

Sep 6th, 2022

Ive been a member of suntrust for almost 18 years. Never had an issue with them, in fact, Ive felt theyve always been extremely courteous and helpful whenever Ive needed their assistance. Unfortunately since they have become Truist this is no longer the case. I talked my gf into moving her business accounts over to Truist at the beginning of the year. The process was outdated and required my gf to visit the branch multiple times to get the accounts properly transferred. Once she dealt with this fiasco it took them an additional 3 MONTHS and several more trips to the college park branch to get the accounts added to her Truist app. Absolutely ridiculous. I wish this was the end of our troubles but theres more. A few months after she transferred her business accounts we decided to open a joint account. While opening the account the banker we had been dealing with offered me a credit card that I was preapproved for. I declined on that visit but came back a few weeks later asking if the offer was still available. It was, so I applied. In the next 6 weeks I went back to the branch to inquire about my application and whether or not I would be receiving the card 6 DIFFERENT times. Each time I went, the bank staff including the branch manager could offer me no answers or help in securing this card or about the status of my application even though Truist reps at the 1800 number stated it would only take two weeks to process the application(reps referred me to the branch I applied at each time I called). Each time I went to the branch I was assured I would receive a call by the end of the week with an update on my status and the situation. NOT ONCE DID I GET A CALL BACK. Instead each week I would have to go back to the branch just to be told they had no idea what was goin on and to expect a call back. Finally on my 6th visit and after waiting 45 min to speak to the branch manager I was told they had lost my application (it was done online so it definitely exists somewhere on the great World Wide Web) and the only option was to reapply and hit my credit again. No thanks Truist. You guys failed miserably at what I consider to be basic services offered by a bank. I really hope Truist and the college park branch get their act together but I can assure you I wont be sticking around to find out if they do. If you cant get these simple tasks right how can I trust you to handle my money?