Subway

REPOSTING THIS REVIEW BECAUSE THEY DELETED IT. Do not place a mobile order here and expect to recieve a refund if they do not have the items to make it. I placed a mobile order on 04/02/2024.The order was marked as ready and I went to pick it up. Upon arriving, I was told that they were out of lettuce and spinach for the Tuna Salad and therefore they could not make it. I said "Fine" and they started making the rest of the order. After about 15 minutes, the employee at the counter (the same one who informed me of the lettuce situation) told me my order was ready and offered me a free cookie for the wait. I said, "No thanks, I just need a refund for the Tuna Salad". The employee told me "Alright." and then proceeded to touch the screen a couple of times before stating "I've never actually done this before, I'm going to have to call my manager.". Again, I was like "okay." At this point, he started pacing behind the counter while appearing to be on the phone with the "manager". He then said that "Since you place it on the app, you are going to have to get a refund through the app." However, because I I have received a refund for an unmade mobile order before, I knew this was untrue. I stated such and then he went back and forth with his "manager" saying "I don't think he wants anything else, he just wants his money". He then hung up, supposedly, and said that his managers orginal offer was "You can come back tomorrow and we will make you the salad" but that he talkied him into a refund and that they just needed to call "Tim". They never appeared back from "Tim" and after about 30 minutes of waiting, I decided to leave without my refund. I told them I was going to leave and they seemed relieved and I got a "Sorry man". I double-checked the owner's name was "Tim" and the employee confirmed. It's not so much the $8.99 for the Tuna Salad, but the backwards response to my refund request and that they essentially outright refused the refund. I'm not sure if the employee even called a manager or if there was ever any intention of giving me my money back. A mobile order that claimed to be ready at 8 pm turned into a 45 ordeal with no resolution and my money basically stolen. I know it's a bit dramatic, but it definitely bothered me enough to write this review.
Apr 1st, 2024

Terrible experie
Mar 30th, 2024

Mar 25th, 2024

The 3 employees working there were playing instead of taking care of the customers. I literally waited 20mins for 3 of them to make 1 guys sandwich because they were to busy talking to each other and goofing off and they didn't even listen to what the guy wanted and made him a different sandwich the guy said thats ok he will just take the one they made so he didn't have to wait longer. After they made my 6inch sandwich I ordered a small drink and guess what every single drink in the machine was out. What is going on at this location? FYI There is nothing wrong with having fun at work but at least do your job.
Mar 11th, 2024

Excellent customer service... fresh food... recommend this Subway.
Mar 4th, 2024