Chamber of Commerce

      The UPS Store

      ( 172 Reviews )

      The UPS Store
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      Yext Power Listing.
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      Listing Incorrect?

      Hours

      Tuesday:
      8:00 AM - 7:30 PM
      Wednesday:
      8:00 AM - 7:30 PM
      Thursday:
      8:00 AM - 7:30 PM
      Friday:
      8:00 AM - 7:30 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      8:00 AM - 7:30 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.9 - (172 reviews)
      72
      8
      5
      4
      83
      Read Our 172 Reviews

      Chamber Rating

      Verified Member
      2.9 - (172 reviews)
      72
      8
      5
      4
      83
      › ‹
      • Keith Crowley

        After reading the other reviews, it seems like many people feel the same way about this UPS store. Regardless of UPS policies, and the way of doing things I have been to many different UPS stores and this is one of the few where the manager of the store is extremely arrogant and rude even to my two younger kids. Not that an owner should behave in this Manner but he walks around like hes the owner with a horrible attitude, not helpful at all and as I walk out he shoves a store flyer in my face after I complained to him. If you dont know how to deal with people properly in the service industry, find a desk job.
        Apr 11th, 2024

      • Tammie Johnson

        This is best UPS store in Miami with the most pleasant UPS employees. They always greet all customers with friendly smile and you feel valued!
        Mar 25th, 2024

      • Jose Lopez

        good and fast attention
        Mar 21st, 2024

      • Mafe Montoya

        This store should be closed and reported for being thieves and abusive; They are the worst representation of UPS and provide deplorable service. I bring a box exactly the same way I received from amazon (the box has his own closure) and they want to charge me to put tape when the box doesnt need to be taped. When I was leaving a UPS truck arrived and I let the driver know my situation and he just scan my box and take it as simple as that as was supposed to be but this store the only thing they want to do, is to abuse and rob their customers with charges that Amazon does not require in their returns. Also The people who work there are people without any education or manners. Avoid this store
        Mar 20th, 2024

      • angel rey

        Terrible management. Store company need to fire Denise as a manager.. I can to drop a box. Amazon send the box the way it is. He sad he need to be in the second plastic bag. Or he will charge 8 dollars for each box. I sad no I have bag in my car. I packed the second bag. He still did not want to get my package because he want to tape it and charge for it. Even if the bag do not need to be taped. I sad no there is no holes is the bag. And he just changed his mind and not taken my package. This store need to be addressed from management I ask for company management complaints, he did not want to provide it. This company need to be shutdown to charge just for taping boxes and charging a box from 10-25 dollars for a box. They want to change more than the cost of the item you send for a simple box . Amazon need to find better options than this company
        Apr 10th, 2024

      Read Our 172 Reviews

      About
      The UPS Store

      The UPS Store #6195 in Miami offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Subway On 69th St & Biscayne Blvd.

      Contact Info

      Products

      • Office Products
      • Mailing Supplies
      • Moving Boxes
      • Stamps & Postage

      Services

      • Shipping Services
      • Packing Services
      • Professional Printing Services
      • Mailbox Services
      • Notary Services
      • Freight & Furniture Shipping
      • Small Business Services
      • Document Shredding
      • Faxing
      • Computer Access
      • Passport/Photo ID Services

      Languages

      • Spanish, Creole, Greek

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • CHECK
      • DISCOVER
      • MASTERCARD
      • SAMSUNGPAY
      • VISA

      Questions & Answers

      Q What is the phone number for The UPS Store?

      A The phone number for The UPS Store is: (305) 759-8877.

      Q Where is The UPS Store located?

      A The UPS Store is located at 6815 Biscayne Blvd, Ste 103, Miami, Florida 33138

      Q What is the internet address for The UPS Store?

      A The website (URL) for The UPS Store is: https://locations.theupsstore.com/fl/miami/6815-biscayne-blvd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings

      Q How big is The UPS Store?

      A The UPS Store employs approximately 20+ people.

      Q What days are The UPS Store open?

      A The UPS Store is open:
      Tuesday: 8:00 AM - 7:30 PM
      Wednesday: 8:00 AM - 7:30 PM
      Thursday: 8:00 AM - 7:30 PM
      Friday: 8:00 AM - 7:30 PM
      Saturday: 9:00 AM - 5:00 PM
      Sunday: Closed
      Monday: 8:00 AM - 7:30 PM

      Q How is The UPS Store rated?

      A The UPS Store has a 2.9 Star Rating from 172 reviewers.

      Hours

      Tuesday:
      8:00 AM - 7:30 PM
      Wednesday:
      8:00 AM - 7:30 PM
      Thursday:
      8:00 AM - 7:30 PM
      Friday:
      8:00 AM - 7:30 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      8:00 AM - 7:30 PM
      Nearby UPS - United Parcel Service Locations

      Ratings and Reviews
      The UPS Store

      Overall Rating

      Overall Rating
      ( 172 Reviews )
      72
      8
      5
      4
      83
      Write a Review

      Keith Crowley on Google

      image After reading the other reviews, it seems like many people feel the same way about this UPS store. Regardless of UPS policies, and the way of doing things I have been to many different UPS stores and this is one of the few where the manager of the store is extremely arrogant and rude even to my two younger kids. Not that an owner should behave in this Manner but he walks around like hes the owner with a horrible attitude, not helpful at all and as I walk out he shoves a store flyer in my face after I complained to him. If you dont know how to deal with people properly in the service industry, find a desk job.

      Business Response on Google Apr 12th, 2024
      Dear Keith,Thank you for your concern in the message.As a UPS Store, we have to follow policies and procedures of UPS and Amazon. Packages have to be packaged properly and if we have to do it for you, there will be a charge associated with the materials and the service. If you do not want to pay for that service, we understand and you can do it yourself and bring it back at another time. We do not obligate here. We give you options and you make the final decision.We also do not carry used supplies to give to customers that request it. We only sell new packaging materials to the customers that want to do it themselves or use those new materials to package it for them.Sometimes customers do not like to hear the above answers and respond with a concern. We understand that and will respond to that concern accordingly. Finally all of our employees act professionally to all customers and children.Thank you for understanding our position.Best Regards,The UPS Store Management

      Tammie Johnson on Google

      image This is best UPS store in Miami with the most pleasant UPS employees. They always greet all customers with friendly smile and you feel valued!

      Business Response on Google Mar 27th, 2024
      Hi Tammie Johnson, we love hearing this feedback! Friendly service is what we're all about. Thanks so much for sharing your review.

      Jose Lopez on Google

      image good and fast attention

      Business Response on Google Mar 15th, 2024
      Hi Jose Lopez, we love hearing this feedback! Friendly, courteous, and efficient service is what we're all about. Thanks so much for sharing your review. See you next time!

      Mafe Montoya on Google

      image This store should be closed and reported for being thieves and abusive; They are the worst representation of UPS and provide deplorable service.
      I bring a box exactly the same way I received from amazon (the box has his own closure) and they want to charge me to put tape when the box doesnt need to be taped.
      When I was leaving a UPS truck arrived and I let the driver know my situation and he just scan my box and take it as simple as that as was supposed to be but this store the only thing they want to do, is to abuse and rob their customers with charges that Amazon does not require in their returns.
      Also The people who work there are people without any education or manners.
      Avoid this store

      Business Response on Google Mar 21st, 2024
      Dear Mafie,Thank you for your message and sorry that you had a bad experience at the store. As you may not realize, Amazon and UPS do things differently and the customers get upset with us all the time since the UPS way is much different from Amazon but we must adhere to the UPS ways.With regards to your return, Amazon may deliver the packages open but UPS will not. UPS will not take packages from us that are open and we will not accept open packages. The risk of taking an open package and not sealing it correctly is that the store is responsible for your lost goods in transit. Therefore we have all customers seal their packages for returns in similar situations as you. You may be upset since you received it open but it can not leave with UPS open. We charge for that service since it is a major cost for us with our volumes but we give you the option to come back with it closed. We will give you options and you select the one that best fits you. I can not speak for the UPS Driver but if something goes wrong with accepting your open package, I am sure someone will get in trouble for not following proper protocol.Thank you for understanding our position in this matter and hopefully you will come back and try us again with a return or a shipment.Best regards,The UPS Store Management

      angel rey on Google

      image Terrible management. Store company need to fire Denise as a manager.. I can to drop a box. Amazon send the box the way it is. He sad he need to be in the second plastic bag. Or he will charge 8 dollars for each box. I sad no I have bag in my car. I packed the second bag. He still did not want to get my package because he want to tape it and charge for it. Even if the bag do not need to be taped. I sad no there is no holes is the bag. And he just changed his mind and not taken my package. This store need to be addressed from management
      I ask for company management complaints, he did not want to provide it.
      This company need to be shutdown to charge just for taping boxes and charging a box from 10-25 dollars for a box.
      They want to change more than the cost of the item you send for a simple box
      . Amazon need to find better options than this company

      Business Response on Google Apr 12th, 2024
      Thank you for your concern in the message.As a UPS Store, we have to follow policies and procedures of UPS and Amazon. Packages have to be packaged properly and if we have to do it for you, there will be a charge associated with the materials and the service. If you do not want to pay for that service, we understand and you can do it yourself and bring it back at another time. We do not obligate here. We give you options and you make the final decision.We also do not carry used supplies to give to customers that request it. We only sell new packaging materials to the customers that want to do it themselves or use those new materials to package it for them.Sometimes customers do not like to hear the above answers and respond with a concern. We understand that and will respond to that concern accordingly. Finally all of our employees act professionally to all customers and children.Thank you for understanding our position.Best Regards,The UPS Store Management
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 172 Reviews )
      72
      8
      5
      4
      83

      Write a Review

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