Grand Beach Hotel

NEVER book here. Horrible people. I got very sick two days prior to flying to Miami for a work trip and they refused to cancel my reservation and charged me a $1,200 penalty for canceling the day before. I had to go to the hospital because I couldn't breathe in. Scumbags.
Apr 6th, 2024

Day 1 Currently vacationing here for my birthday. Broken lock on the door caused me to be locked in the hotel room. Called the front desk waited an additional 20+ minutes for maintenance arrive. Maintenence was unable to enter and used walky talky to inform team. Eventually he had to enter a connecting room to get in and try to unlock our room door. Unfortunately, had this been an emergency, theres likely chance it I would have been in grave danger. Maintenance asked us to call and ask for another room. We called the front desk for another room and the lady answering the phone said we needed to contact the front desk. Told her I thought I was! She then told me to wait while she transferred me to the front desk. In both hotel rooms there were 3 towels and 0 face cloths. At 10:41pm, still no face cloths. Photos attached and video of broken room lock attached. Day 2: Food was great. Wait staff for restaurant were very polite. Store staff were very polite. Towel gut by the pool was not polite. Beach chairs and umbrellas were all taken by 9 am, so we didnt get to enjoy the beach. Headed to the pool and the same people that had the beach chairs and umbrellas had their belongings in the chairs by the pool. Most of them left their things there most of the day. I saw most pool chairs unoccupied for hours but had peoples things. All while less than 10 ppl were swimming. Day 3: There were unexplained charges and a $200 credit on the credit card. Paid for all but one meal at the restaurant, and some meals were still charged to the room. Overall, the hotel is gorgeous. The concierge, store staff and the restaurant staff were really nice. The manager addressed issues if she was approached, but never followed up on her own. This may explain the level of customer service here. Most other staff were pretty rude. Safety, Ill have to say unsafe due to the broken lock. Cant stress enough how dangerous that is. Safety: Room lock broken from inside. Food & drinks: Delicious! Great service!
Apr 9th, 2024

Apr 5th, 2024

This was the worst place I have stayed at in years. Could not get clean towels and there we no wash cloths or hand towels in the room. We were not the only guests that made this complaint. Do not expect the adults only pool to be adults only as kids used it often and the hot tub there was luke warm at best. Drinks were good, but food was below average at top market pricing. Had to use one of the towels as a tub stopper, and one of the outside pools has police tape around it like a crime scene. An embarrassment. DO NOT STAY HERE!
Apr 3rd, 2024

Mar 31st, 2024