Chase Bank

This bank location in Miami Beach is convenient and is located in a quieter area. It is easy to get to, and the lines are not long once inside. It has a large parking lot, which is always a plus. We needed to get cash for our trip to Punta Cana next week. The process was speedy and easy. The cashier was pleasant and efficient. Everything went well.
Mar 16th, 2024

This bank is so amazing
Feb 3rd, 2024

The bank is disgusting, I opened an account here for business and every day I incur losses from them. I cant make the simplest payments for 1-5 thousand dollars, they just shamelessly block my account and say that Im a fraudster, I spend 2-3 hours a day and every day they tell me that my verification was not processed, I have to run around looking for every payment the bank is like an idiot. I'm closing my account here, I've had enough of this nightmare.
Dec 6th, 2023

Today, Chase employees, Samantha and Lazaro Gonzalez racially profiled my fiancee. He was questioned and instigated in front of other customers. He has been a Chase member for over 15 years and has never seen such unacceptable behavior from a Chase employee. They kept asking him questions about his account in front of other customers and kept giving him a run around. Made him verify all of his transactions in front of the lobby. Lazaro then mentioned he had to get a "manager" but proceeded to come back with Samantha Gonzalez who is NOT a manager BUT an associate. This VERY sketchy on a customer stand point. They had him wait 10 minutes to do an "override" just to get $200 dollars. They could not tell him what the override was. They were inconsiderate and presumptuously suspiciously racists. Both of these employees and this establishment need to be investigated for racial profiling and discrimination. I hate to see this in South Florida and felt compelled to share this story he told me today.
Nov 26th, 2023

May 11th, 2023