Mascot Universe

Mascot Universe ROCKS!!!!
Nov 9th, 2023

The absolute WORST uniform providers in our area. I wish schools would stop using them. I placed my order by their cutoff date for school start date back on July 16th and Im still waiting on 3 shirts!!!!! I have received 1 shirt, ordered 4 shirts + 1 dress. Received 1 shirt the day before school started and was promised the other 3 shirts are on the way and arriving on August 11th, and the dress August 30TH. It is now September 5th and I still dont have the shirts, and after emailing them, I got a call the dress is ready today. But shirts wont be in until mid September. What is the point of having a school start date deadline when you cant deliver the promise?! Extremely frustrating! Also, trying to call and check on your order is impossible! Nobody knows anything in that store, cant help you look anything up. All you can do is leave a message or send an email and hope someone gets back to you. This has been the worst experience I ever had with a business thats supposed to provide SCHOOL REQUIRED UNIFORMS!!!!!!! But, none of this matters to anybody at Mascot Universe, thats the saddest part of it all. All they can tell you is they can cancel your order and refund you your money. Thats not a solution when uniforms are required by the school. The solution they decided to go with is be spiteful, hold my order hostage, cancel my order (even though I specifically stated I would wait for it to come in), and not allow us to pick up the 1 item they did have in stock. After speaking to them on the phone, and a manager who misrepresented himself as the owner Stacee, telling me all kinds of things. Rude, degrading, disrespectful, and just plain out gross behavior by someone that works with our local schools and is part of our community. I am happy to never have to deal with this organization again and instead support a local mom that does the embroidery happily out of her home. Id you need anything for your school embroidery, skip this disgusting place and go to ABC teez embroidery instead! You wont be disappointed.
Aug 31st, 2023

Aug 22nd, 2023

Joulena was super helpful, thanks guys!
Aug 19th, 2023

Slowest turn around time ever!!! If you want anything from this store that isnt already simply hanging on their racks (which is very limited to what is NOT required by the school), order it MONTHS ahead of time! I ordered a simple PE T-shirt and they assured me it would be available in three days (after school had already started)try TWO WEEKS!!! The inside staff is helpful, but their fulfillment process is the worst! The staff has no ability to look up orders. They dig through plastic bins and bags hopeful to find your order. Cant place orders or provide receipts. They tell you to hope for the best and a phone call for preorders. On top of it all the quality is subpar. NEVER had issues like this with Education Outfitters! UPDATE: If you place a negative review, the owner will call personally to berate you!
Aug 17th, 2023