HCA Florida Osceola Imaging Center

The facility is good, the scheduling on the other had I would give it a zero. They supposedly have high call volumes every day. I've called multiple times to schedule multiple imaging orders and they always take my phone number and never call back. There's always issues saying I don't need a certain order or I need a extra order to go with the one my dr gave me. EVERY SINGLE TIME I CALL SOMEONES COMPUTER IS ALWAYS ACTING UP, THEY CANT GET THROUGH TO A MANAGER FOR APPROVAL, THEY NEED TO SPEAK TO MAMOGRAM FIRST AND THEY ALEAYS PROMISE TO CALL YOU BACK AND NEVER DO ! HORRIBLE CUSTOMERBSERVIXE ON THE CENTRALIZED SCHEDULING PART . HONESTLY GETTING ANNOYED TO THE POINT WHERE I WILL BE SWITCHING OVER TO POINCIANA OR SIMON MED
Feb 21st, 2024

IF I HAD THE OPTION TO GIVE NEGATIVE STARS, I WOULD NOT HESITATE TO DO SO BECAUSE OF THE SERVERE LACK OF CUSTOMER SERVICE. I AM CURRENTLY FACING A GRUSTRATING SITUTATION WHERE I AM TRYING TO OBTAIN MEDICAL RECORDS FOR A PATIENT. DESPITE THE PRIMARY CARE PHYSICIAN'S ORDER, THE IMAGING CENTER IS REFUSING TO FAX THE REPORT, WHICH IS INCREDIBLY DISAPPOINTING. AS A PRIMARY CARE PHYSICIAN'S OFFICE, OUR UTMOST PRIORITY IS THE WELL-BEING OF OUR PATIENTS. IT IS DISHEARTENING TO ENCOUNTER A SITUTATION WHERE AN IMAGING CENTER REFUSES TO COOPERATE BY FAXING OVER THE NECESSARY REPORT. THIS REFUSAL NOT ONLY CAUSES SIGNIFICANT DELAYS BUT ALSO HINDERS THE TIMELY AND EFFICIENT DELIVERY OF CARE TO OUR PATIENTS. TO ALL WHO READ THIS DONT WASTE YOUR TIME IN THIS FACILITY, WHERE YOU WILL WASTE YOUR TIME AND YOUR PROVIDER WILL NEVER GET THE REPORTS.
Nov 9th, 2023

Worst experience, don't come here to waste your time, I had an appointment, and they cancel without telling me anything, I went to the imaging center and it was closed, they don't care for your time, worst and incompetent people I've known.
Aug 26th, 2023

My mom had an appointment here for a mammogram. They told her they had rescheduled for later on the same date. We went at the time it was supposed to be and they told me it was canceled because there was not tech available. They rescheduled for a week later, 05/09/2023 and they told my mom they couldnt do the exam because she needed the results from her previous mammogram on a CD?????? Who does that in 2023????? Also when the appointment was rescheduled the lady told me to just bring the Drs order, she didnt say anything about a CD!!!!!
May 4th, 2023

Great service
May 3rd, 2023