Joan Odonoughue - PNC Mortgage Loan Officer (NMLS #397696)

PNC bought my loan from my previous lender and after that I wanted to remove escrow from my account but they refused till I pay them escrow removal fee which is ridiculous. Don't use them for mortgage and if you already have them try to refinancing
Feb 7th, 2023

Do not start your loan process with Starlee Jackson at this branch she is incompetent and led us astray for 2 weeks with wasted money on a conventional loan that needed to be commercial from the start.
Oct 20th, 2022

Apr 1st, 2020

I have been with PNC Bank for as long as I can remember. I can't believe that they don't have a branch in Jacksonville FL! This is some next level Ridiculousness! Please consider putting a branch out here. Why do you lock the building with the only ATM in Jacksonville with Check Deposit Functions? Please give us PNC customers an option to have a door code to enter!
Mar 6th, 2020

The worst customer service Ive ever received from a bank. A representative put in a request to have a supervisor call me regarding a welcome kit for a Virtual checking Account ( because I never received one). He was rude, abrupt and not helpful at all. He seemed to hate his job and hate working for PNC bank. Not a good reflection. I look forward to closing this checking account IMMEDIATELY after I get my new checking bonus! ;-)
Nov 8th, 2019