Brandi Mark - State Farm Insurance Agent

Edited Response: Again, we appreciate your past business and will no longer be reaching out. We wish you the best! - Brandi Mark, Owner Thank you so much for your review. We appreciate any and all feedback. I am sorry to hear that you feel this way and that you view our attempts to be courteous and thorough as spam and bothersome. Kari does a phenomenal job with our customers and many of our customers prefer to work directly with her due to her abundance of knowledge and her commitment to professionalism. As she stated on your call, company decisions get made that are out of our hands at the agency level. I am a small business owner and appreciate each and every customer that works with my agency. It is my policy that when a customer is no longer with our agency, we send a note of appreciation for their past business and express our desire to hopefully work with them in the future. We include a small gift to thank them and have received a lot of positive feedback for doing this. However, we can absolutely notate your file to not contact you moving forward since that appears to be your wish. Life insurance is a coverage that we are very passionate about due to the important role it plays in the lives of those who are left behind when a family member passes. It is also my policy that my team discuss this coverage with every customer they work with to ensure we don’t miss anyone or fail to explain that this coverage is available. Again, these are my policies for my agency and they are put in place to protect and show appreciation to our customers. I apologize if you felt Kari was being rude on the phone. She was trying very hard to talk with you but was having a difficult time due to you yelling and cussing. After a couple of attempts at understanding why you were upset, she advised that if the card was the issue, it could be thrown away and we would not send another one. I empower my team to make the decision to not continue a conversation when a customer is using foul language and excessive volume. We operate a very ethical agency that strives to provide top notch customer service at all times. We have over 100 five star Google reviews that reflect how our agency operates. Unfortunately this was a situation that was obviously highly frustrating for you and Kari was not able to overcome that based on the conversation that took place. We wish you and your family the best and appreciate your prior business. - Brandi Mark, Owner

Thank you for the review, Nicholas! Kat works hard to build relationships with our customers and genuinely cares! We strive to truly be a “Good Neighbor” in our office! Thank you for trusting us with your insurance needs!

Daryl, thank you so much for the kind words about Kat! We're thrilled to hear that she provided excellent assistance, and I'm here to ensure your insurance needs are always met with the same level of care and expertise.

Elizabeth, thank you so much for the amazing review! Kat is an outstanding member of our team.

Thank you so much, Kiyanna, for taking the time to rate us with 5 stars!