Quality Inn Southside Hotel & Suites
![Quality Inn Southside Hotel & Suites](/show_image.php?zc=2&w=250&src=https://a.mktgcdn.com/p/-wWwValqZDSU0VYZuYCsxhs65Epe8mcapwBZ7UYc4SU/1024x576.jpg)
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4580 Collins Rd
Jacksonville, Florida 32244 - 904-264-4466
Chamber Rating
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Sheri Vernor
Mar 27th, 2024 -
Deb Miles
Mar 24th, 2024 -
Samantha Doyle
Mar 20th, 2024 -
Freddie Bell
Mar 16th, 2024 -
Victor
Mar 15th, 2024
About
Quality Inn Southside Hotel & Suites
Located in Jacksonville,FL, the Best Western Southside Hotel & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Vidoes
Questions & Answers
Q What is the phone number for Quality Inn Southside Hotel & Suites?
A The phone number for Quality Inn Southside Hotel & Suites is: 904-264-4466.
Q Where is Quality Inn Southside Hotel & Suites located?
A Quality Inn Southside Hotel & Suites is located at 4580 Collins Rd, Jacksonville, Florida 32244
Q What is the internet address for Quality Inn Southside Hotel & Suites?
A The website (URL) for Quality Inn Southside Hotel & Suites is: https://www.choicehotels.com/florida/jacksonville/quality-inn-hotels/flj01
Q How big is Quality Inn Southside Hotel & Suites?
A Quality Inn Southside Hotel & Suites employs approximately 20+ people.
Q How is Quality Inn Southside Hotel & Suites rated?
A Quality Inn Southside Hotel & Suites has a 3.7 Star Rating from 1448 reviewers.
Ratings and Reviews
Quality Inn Southside Hotel & Suites
Overall Rating
Overall Rating
( 1448 Reviews )![](/images/review-avatar-1.jpg)
Sheri Vernor on Google
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Deb Miles on Google
Safety: I am an older woman who was alone in my room for the evening. At 3:10 AM I was awaken from a sound sleep by someone breaking into my room. There was yelling, pounding on the door and it partially opened. I had the safety latch secured, so the man could only get his arm in the room. Scared me to death!
I immediately called the front desk and was told by the night manager that they double booked my room. She apologized profusely and stated that she would refund the points I used to pay for my room. I have stayed at BW for hundreds of nights, so I believed her.
I have called the night manager several times, but she has not responded. I wrote an email about my experience at the end of the standard survey that was issued, but got a boilerplate response that said nothing. I am extremely disappointed with this specific BW and their lack of integrity, follow through, and attention to customer service.
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Samantha Doyle on Google
Shower curtains dont stay shut, causing the bathroom floor to get standing water (slip hazard/lawsuit waiting to happen)
Musty, wet carpet after entering the room upon check in
Door security in room 205 , cross lock metal is broken. Wiggles extremely bad (not safe, if safety is a big priority in a bad area)
No Alarm clock, blow dryer
All water is Sulfur
Mold being left in showers/ painted over
Smoking on the second floor
If my reservation wasnt tied to a Southwest Airlines Vacation package, I would have gotten a hotel elsewhere (solely based on the safety of the door/being alone)
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Freddie Bell on Google
The entire desk staff had a blahza attitude and was always pissed, while I observed others. Housekeeping spoke little English, but tried very hard to satisfy, but their hands tied as well.
Hotel was close to full if not full. Hotels do fill. Be prepared with food, coffee, linen all of which was not available when requested
AC was terrible. Frozen hard and very humid. Imagine the nights sleep.
Four coffee pots, only one filled, but ran out quickly, because the entire hotel wanted coffee. (OK, three pots, one w/hot water, BOTD). I got lucky at one point and got some coffee.
A plastic Dollar General bag was under the covers when pulled back > linen not changed...
WIFI access not provided at check-in, you know, like all hotels, with the room keys in the little folded card holder, we were given one key, for three adults, in my hand. (I'm serious).
Inform occupants of WIFI logon at check-in, not as a spoken communication after the fact at the desk (to the correct WIFI for occupants, not BW Admin.,) as I was told.
A very dated hotel. If our party needed to be in Jacksonville, Fl., longer, we'd have checked out. Check in took maybe 20 mins. Desk staff (one person) seemed extremely overwhelmed, kept leaving and coming back momentarily, only to say, I'll be right back, and leave again. The second employee (in the back never came out to help).
The AC humidity, the plastic bag under the covers, the extremely dirty carpet. it was a VERY bad stay. Looking back now, and having read several of the earlier reviews, the writing style seems as if they were scripted and written by the same rep??? If this helps someone else, it was worth the time to write
V.
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Victor on Google
Upon entering, the door seemed to be jammed within the frame, causing us to have to push the door forcefully every time used it. It was like breaking an entry just to get in.
Secondly, when we used the shower, the entire bathroom flooded. What a liability safety issue. To step out of the shower and almost bust your head open.
Then, to top it off, the AC didn't work. It was blowing Luke warm air at 66 degrees.
We reported the issues immediately and were told by the front desk clerk,"There's nothing I can do. You have to wait to speak to the manager in the morning. " The next morning, I spoke with the manager, Donna Smith, and she said, "There's nothing I can do. You fulfilled your stay. "
I paid for a product, not advertised for occupancy, placing our safety in jeopardy and didn't proper air. You would think they would be understanding, They should have refunded my money. They didn't even offer a discount. I called their corporate office, and if I don't hear back from them, I'm disputing the charge with my credit card company.
Best Western sucks........... What a horrible brand and horrible management.
Overall Rating
Overall Rating
( 1448 Reviews )Write a Review
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