First Florida Credit Union

First Florida Credit Union

Hours

Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM

Chamber Rating

Verified Member
3.6 - (12 reviews)
7
0
1
1
3

About
First Florida Credit Union

First Florida Credit Union is headquartered in Jacksonville and operates 19 branches throughout the state, serving more than 60,000 members. As a not-for-profit, member-owned cooperative, our primary focus is to serve the financial needs of our members. Because First Florida does not have stockholders, "people before profits" is alive and well. Earnings are returned to members in the form of lower rates and fees, in addition to higher earnings on deposits.

Contact Info

Payment Methods

  • MasterCard
  • Visa

Images

Questions & Answers

Q What is the phone number for First Florida Credit Union?

A The phone number for First Florida Credit Union is: (800) 766-4328.


Q Where is First Florida Credit Union located?

A First Florida Credit Union is located at 500 West 1st Street, Jacksonville, FL 32202


Q What is the internet address for First Florida Credit Union?

A The website (URL) for First Florida Credit Union is: https://www.firstflorida.org/


Q Is there a key contact at First Florida Credit Union?

A You can contact Bradley Long at (800) 766-4328.


Q What days are First Florida Credit Union open?

A First Florida Credit Union is open:
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM


Q How is First Florida Credit Union rated?

A First Florida Credit Union has a 3.6 Star Rating from 12 reviewers.

Key Contacts

image
Bradley Long
President


Hours

Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM

Ratings and Reviews
First Florida Credit Union

Overall Rating

Overall Rating
( 12 Reviews )
7
0
1
1
3
Write a Review

Carolyn Hardwick on Google

image I joined in 1973 and purchased my first car. A red VW which I loved dearly. I bought three new cars here totally. Only had one incident with a person there and it was readily resolved by the credit union manager. I was going to take all my money out and redirect it to another credit union but the matter was handled professionally and resolved. I am still a member as of this momdm3nt.

Business Response on Google Mar 9th, 2024
Hi, thanks for taking the time to leave a kind review. Your feedback makes our day! Since you’re enjoying your membership with First Florida Credit Union, don’t forget you can earn up to $500 annually by referring your friends and family. Visit FirstFlorida.org/refer-a-friend to learn more

Bluegrass on Google

image Absolutely terrible experience! Came in and definitely received discriminatory behavior from one of the tellers there. Luckily the assistant manager was kind and understanding so I will give credit to that. I came in because I had an alert from my debit card issued by a sister credit union and was informed that its up to me to seek out first federal if they were able to issue a temporary card. Rather than fully hear what I needed, the teller abruptly and rudely informed me that I should not be getting assistance from them. Theres a way to communicate that without being straight up nasty and talking to me in a patronizing and contemptuous way! Ugh I unfortunately have to go back but I would avoid that particular teller like the plague.
In response to the response: Saying the same thing to every customer that you weee not able to meet my expectations, is not enough especially when there was blatant racism involved. Its not a matter of perception and it puts the onus on me. A better response would be tailored to the experiences of each customer.

Business Response on Google Jan 9th, 2024
We regret that we were unable to meet your expectations. Please feel free to contact your local branch or call us at (800) 766-4328, ext. 1. We’ll be happy to discuss your specific needs with you.

Chris M on Google

image I've banked here 25 years. Staff are always friendly and attentive to your needs. I would recommend First Florida to anyone looking for a credit union.

Business Response on Google Oct 4th, 2023
Thanks for taking the time to leave a thoughtful review. Your feedback goes a long way and helps us understand what matters to you most. If there’s anything else First Florida Credit Union can help you with, please don’t hesitate to reach out.Have a wonderful day!

Liyah Davis on Google

image Honestly, this was the worst company I have ever came in contact with. I highly would not recommend working here. They will fire you for no reason, the pay is not worth it for the amount of work you do, and the everyone is fake and tries to act like everything is okay but then go to hire ups and complain. Kristy is by far the worst supervisor who makes everyone uncomfortable and people quit and leave because of her and they still let her work there. It is a very passive aggressive and hostile environment. Save your time and your energy and do not work here. I would recommend banking with Navy Federal instead of First Florida.

Business Response on Google Jun 3rd, 2023
We regret that we were unable to meet your expectations. Please feel free to contact your local branch or call us at (800) 766-4328, ext. 1. We’ll be happy to discuss your specific needs with you.

Mark O. on Yelp

image After doing most of my primary banking with First Florida CU for the last year or so (checking, direct deposit, debit card, savings, etc.) I have decided to move my accounts to another credit union. Unfortunately I haven't had the best experience in general relating to their representatives or the use of certain checking account features. Recently I requested to open a HSA at this location and they acted like I was speaking a foreign language, recommending I go to a big corporate bank like BOA or Chase instead. I don't like the idea of banking in like, three different places... So I am going to consolidate my accounts with another local credit union that has more to offer its members.


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Overall Rating

Overall Rating
( 12 Reviews )
7
0
1
1
3

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