Heirloom Oriental Rug Cleaning

Excellent customer service. Cleaned my rugs well and wrapped them . Happy
Aug 8th, 2021

Apr 8th, 2021

Mar 20th, 2021

I am so impressed with how clean my carpets are! They smell good and look great. This is the place to go if you want excellent care.
Feb 14th, 2021

I contacted Heirloom Rugs to have a large wool oriental carpet cleaned. The pick up and delivery guys were great, very polite and professional. The people I spoke to on the phone were also very professional and accommodating. The problem is that the rug didn’t come clean at all. It did have 3-4 small coffee stains that I knew might not come out, but I was hoping that the rug overall would look cleaner-but it didn’t. The rug was sent back for another round of cleaning and spot treatment of the stains. The rug was brought back today and it looks no better, in fact it looks somewhat worse. The background color of the rug is ivory, but now looks sort of light tan or blush in places. I’m not sure what happened, maybe the red border bled onto the background? Other areas of the background are still ivory. It’s not a huge glaring color difference, but definitely noticeable to me. It just really doesn’t look any better than before I sent it off, and I’m my opinion, a little worse. On a positive note, the cotton fringe on the ends came out very clean, so maybe their cleaning process works better on cotton? Service: Carpet cleaning
Feb 14th, 2021