Navy Federal Credit Union

Worst credit union ever. Went in to open an account. Young black girl at the reception desk was the rudest Ive ever experienced at a bank (and black before anyone tries to shoot my comment down for this). Dismissive. Unconcerned. Kept repeating herself. Zero help whatsoever. Also, they locked my fiancs online account because she hadnt logged in for two weeks. Also has placed a hold on her account t until they can verify her identity. I sent the documents to the email they provided last Friday. After no help from anyone with me calling for 4 days straight, today I was told that they gave me the wrong email address and that I needed to resubmit it to a different one. No apology. Then the coward told me it wasnt his fault, wouldnt give me his name and then hung up. This was a supervisor btw. Worst bank ever. And a sorry reflection of our armed services. Will be there tomorrow morning in person to cancel account and remove money. Dont waste your time. These people dont care AT ALL. Update. We went into this branch and was greeted by the Branch Manager at the check in kiosk. We informed them we were closing the account because of our experience. We sat until Deandra called us to her desk. We explained the situation. She was very kind and affirming of our feelings. She went to the branch manager and explained the issue. He came to us, asked us about everything. Apologized for the inconvenience and allowed us to get our money with the verification of her ID. I truly appreciate both of their efforts to fix our issue with kindness and concern. Grateful for a much better experience this go round.
Apr 4th, 2024

SMH closes at 1 on Saturday what a joke laziest bank in America they dont help what so ever if you are in a bind and need the bank dont come here
Mar 12th, 2024

Nov 1st, 2023

Aug 21st, 2023

Great service especially from Kierra!!
Jul 26th, 2023